You can track your order by providing your order number below. Please note, you can check the status of orders placed online within the last 30 days. Any tracking information will not be provided until after midnight ET of the day your package ships.
8:30am - 10:00pm ET
8:30am - 4:00pm ET Live Chat
Frequently Asked Questions
Below are the some of the most asked questions, answered by our Customer Service Department.
How do I search for a product?
If you're looking for a particular product or type of product, enter a word, phrase, or item number into the search box at the upper-right corner of the screen and click "Search" - the site will return all matching products. You can also browse our product assortment using the category links at the top of the page.
Because we want your online experience to be an enjoyable one, the search and navigation on Lenox.com is powered by Endeca, the leading provider of innovative and award-winning advanced search, Guided Navigation and dynamic merchandising solutions for e-commerce.
Why do I have to pay tax?
Because Lenox sales representatives work in all 50 states as well as U.S. territories (Puerto Rico, and the Virgin Islands), Lenox is legally obligated to collect sales tax. In many states, we are required to tax not only the price of the item but also the shipping, handling, and insurance charges, which are considered part of the total selling price. Please note that we also charge tax on complimentary pieces, such as displays. If you require additional information regarding your state sales tax laws, contact your state revenue department.
What do you charge for shipping?
Our shipping and processing charges are based on the total amount of your purchase. These charges are designed to cover the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or to the recipients you designate. You will receive an email confirmation verifying that your order has been shipped. Please allow an average of 5 - 7 business days for delivery. For personalized products, please allow an average of 5 - 7 business days for delivery after personalization.
Can I return a product?
At Lenox, we take great pride in our quality and craftsmanship of each and every product. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value not including shipping. We take Customer Satisfaction as our number one goal.
Lenox will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, or is not the product that was ordered.
You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.
No Returns on Personalized items unless damaged in delivery and then Lenox will replace product with a new item upon return of damaged product
All other merchandise, unused / new, may be returned with proof of purchase (order number / receipt) within 1 year.
To return an item, call us at 1-800-233-4311 and we will be happy to assist you.
What is the Breakage Replacement Program?
As an owner of Lenox products, you'll want to take advantage of our Breakage Replacement Program. With this program, you'll never have to worry about breakage, because:We'll replace any broken piece that is in stock at Lenox, at 50% off the current suggested retail price, plus tax and shipping and handling.This offer is good from the date you register your Lenox items for as long as you own the product.