Total Satisfaction

Price Guarantee

Buy with confidence, we will not be undersold! Prices at are comparable to sale prices at other stores. Should you find a lower price, or discount offer or coupon at any authorized Lenox dealer, we will meet that price. Price matching applies only to identical conditions of sale. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. If you need to contact us for a "price match," please call our Customer Service department at 1-800-233-1989.

Return Policy

Your satisfaction is guaranteed! If you are not completely satisfied with your purchase from Lenox, for any reason, simply return it for a replacement or full refund, not including shipping. Sale merchandise must be returned within 30 days. All other merchandise including jewelry and personalized items must be returned within 90 days. To return an item, call us at 1-800-233-1989 and we will be happy to assist you.

Breakage Replacement Program

Complete your registration online.

Lenox certifies that our products are covered by the Lenox Replacement Policy for breakage that may occur due to normal use. Complete your registration online. This program applies to the registered product owner. Lenox will offer a replacement, provided one is available, at one-half its suggested retail price at time of replacement, plus shipping and processing charges and applicable tax. If an item is defective, Lenox will replace the item at no cost to you.

In case of breakage, call Lenox Customer Service at 1-800-233-1989 or email us at to determine availability, the replacement cost, plus shipping and processing charges and applicable tax.