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Customer Care Representative (Seasonal) - BRISTOL

Customer Care Representative (Seasonal) - BRISTOL

Scope of Position:

  • As a Seasonal Customer Care Representative, you will provide Lenox customers with excellent service and satisfaction in an Inbound-Call Center Atmosphere. The ideal candidate will be flexible to varying shifts between 8:30am and 11:00pm, Monday through Friday, rotating Saturdays and Sundays and additional hours as needed.

Basic Function:

  • Provide Lenox customers with information regarding order status, inquiries, resolves issues, product availability, and pricing. Responsible for processing inbound telephone orders to service end consumers ordering needs and offer additional products as an up-sell to maximize sales potential. Maintain optimum level of performance while consistently incorporating the Lenox highest quality of standards. Maintain a high degree of professionalism when communicating with the end consumer as well as the Lenox team.

Must Requirements:

  • Effectively communicate with customers in all matters relating to inbound customer service.
  • Processes orders, investigates and responds to inquiries regarding order status, product information, stock availability, and resolves customer service issues.
  • Offer additional products to customers as an up-sell opportunity.
  • Provide accurate record keeping, paperwork, and system processing.
  • Perform other duties as assigned.

Must Requirements:

  • Must be available to a flexible work schedule between 8:30am to 11:00pm and on rotating Saturdays and Sundays as well as work additional hours as needed.
  • Minimum 3 months of customer contact experience, preferably in an inbound call center environment.
  • Excellent organizational and communication skills, including grammar, voice, and diction.
  • Demonstrated phone etiquette skills.
  • Demonstrated excellence in attendance dependability.
  • Demonstrated ability to meet the current standards for talk time, after call work, calls/hr, occupancy, and quality.
  • Ability to function well in a fast paced work environment.
  • PC proficient. Basic operating knowledge of computers and standard software.
  • High School diploma or equivalent.
  • Must have reliable transportation.

Preferred Requirements:

  • Previous up-sell experience.
  • Associates or Bachelor’s Degree.

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.