You Added
0 My Cart
History
Mission Statement
White House
Inaugural Gifts
US Manufacturing
Affiliate Program
Careers
Store Locator
Corporate Contacts
International Contacts

Lenox Careers

Job Categories

Receptionist/Customer Service Representative
Workforce Management Analyst
Assistant Store Manager, Commerce
Keyholder/Team Leader, Bethlehem
Inside Sales Representative
Account Executive
Retail Director of Stores

Receptionist/Customer Service Representative

Scope of Position:

  • This dual role will work under the direction of both the Customer Service Supervisor and Facilities Manager. This position incorporates a customer focus to service the needs of Lenox end consumers as well as Lenox employees, visitors and callers to the business at the company headquarters. This position is stationed at the Lenox Bristol front lobby reception desk and is responsible for representing the company well and facilitating business.

Basic Function:

  • A) Receptionist
  • B) Customer Service

Receptionist (50%)

  • Reception: Greet employees, visitors, and vendors. Check visitor photo ID, register and announce all guests. Keep reception area neat and organized.
  • Switchboard: Operate main company switchboard. Answer incoming calls and redirect callers to appropriate person or company location.
  • Security: Issue ID/access badges to visitors and employees following established policies and procedures. Serve as central contact point during a crisis situation and communicate clearly and accurately to authorities when required. Assist security guards with shared responsibilities of reception area as needed.
  • Miscellaneous: Manage Client Services mailbox. Send location-wide emails as needed (lost & found items, car lights, etc), Post cafeteria menu on LEO, Issue forms such as employment applications and fitness center waivers upon request. Assist with other projects and perform other duties that can be accomplished at the reception work space, as assigned.

Customer Service (50%)

  • Processing of orders, address/privacy changes, returns, and data entry of postcards, letters, and various recordkeeping services. Provide accurate record keeping, paperwork and system processing.

Must Requirements (including any physical requirements):

  • Minimum 2 years of Customer Service Focus
  • High School diploma or equivalent.
  • Neat and professional manner.
  • Excellent organizational and communication skills, including grammar, voice and diction. Strong listening skills.
  • Ability to function well in a fast paced work environment.
  • Ability to remain calm and think clearly in a difficult situation.
  • Maintain confidentiality and show discretion.
  • PC proficient.

Preferred Requirements:

  • Associates Degree

Core Competencies:

  • Customer Focus
  • Dependable
  • Independent Thinker
  • Security Awareness
  • Reliable

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.


Workforce Management Analyst

Basic Function:

  • Support the Management team and perform detailed analysis of the factors effecting call volume forecasts and the call center’s ability to meet or exceed service level objectives including call volume distribution, handle time, shrinkage and seasonal variations, staffing levels and staff utilization.

Requirements

  • Generate accurate forecasts for customer service and telesales group in addition to our third party call centers in Atlanta Ga.
  • Maintain and update Scheduling & Forecasting system and all related databases. Work closely with Telecommunications to maintain ACD parameters within the agreed service level goal
  • Prepare schedules for new hires based on business needs to ensure optimal staffing during peak periods. Produce and analyze scenarios to optimize staff utilization while minimizing expenses.
  • Analyze call trends and adjust forecast when required. Coordinate planned and unplanned activities such as trainings, meetings and special projects.
  • Conduct shift bids, including holiday coverage. Maintain seating plan for entire call center.
  • Coordinate with Human Resources and the Center to maintain headcount reporting and provide attrition and staffing data as required.
  • Analyze overtime requirements and coordinate with Operations to canvas staff for volunteers.
  • Perform analyses and provide reports, including but not limited to, attrition, long-term forecasts, net staffing and FTE trend on a daily, weekly, monthly and annual basis.
  • Interaction with all levels of call center management is routine.

QUALIFICATIONS

  • Two years call center experience is required. Experience with Forecasting/Scheduling systems, i.e. IEX, TCS, Blue Pumpkin, highly desired. Knowledge of Microsoft Excel. The ability to work in a dynamic, and sometimes, stressful environment is required. A high level of professionalism and confidentiality is a must. The ability to handle multiple tasks and prioritize work accordingly is required. The candidate must demonstrate initiative to learn and assume additional tasks as the Business Operations – Workforce Management department evolves.
  • Associates degree (GED) necessary. Preferred a Bachelors in Business Administration or related field.
  • Must be able to work flexible hours.

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.


Assistant Store Manager, Commerce

Basic Function:

  • Responsible for sales performance, store operating results, customer service, and daily operations for assigned store. Daily operations include: maintenance of inventories at appropriate levels, promotion of sales in the local market, all staffing functions, and maintenance of store's appearance. Additional responsibilities include: completing required accounting paperwork, price changes, and physical inventories. Ensure all company policies are followed as directed in the Retail Operations Manual.

Must Requirements

  • Strong leadership skills
  • Strong interpersonal, communication, and organizational skills
  • Constant standing and walking for long periods of time
  • Constant use of audio and visual senses
  • Work closely with others 90% of the time, alone 10% of the time
  • Requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly
  • Lifting motions range from floor-to-waist and shoulder-to-above range
  • Ability to climb a ladder
  • Subject to inside/outside environmental changes, including traffic noise while unloading a truck
  • Intermittent bending, crouching/stooping, pushing/pulling, twisting, and reaching motions
  • Fingering, grasping, pulling, and lifting motions are required when ticketing merchandise
  • Requires use of knife/razor to open boxes
  • Exposure to cleaning lotions and polishes while cleaning

Preferred Requirements

  • Bachelor of science/bachelor of arts degree
  • Knowledge of Microsoft Word and Excel
  • Minimum 3 years Retail Experience

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.


Keyholder/Team Leader, Bethlehem

Basic Function:

  • Assists the Store Manager and Assistant Store Manager in all activities which drive sales and promote customer satisfaction within established guidelines. Independently performs activities involving the training and supervision of team members, operational administration, customer service, cash register assistance, merchandise processing, visual merchandising, store maintenance and asset protection.

Responsibilities:

  • Ensures team members are adhering to all sales and customer service standards
  • Addresses and resolves customer issues effectively and in a professional manner
  • Communicates and promotes sales goals and progress
  • Implements manager’s directives through delegation and follow-up; identifies and prioritizes goals to be accomplished
  • Ensures team member productivity by providing clear instruction, follow-up, feedback, recognition, and accountability
  • Assists in the training of new team members
  • Performs opening and closing procedures: physically opens and closes the facility as a key holder
  • While performing the duties of this job, the individual is regularly required to stoop, bend, lift and climb so as to stock and retrieve merchandise at various heights, ranging from floor level to approximately 12’ high.
  • The individual must lift and/or move a minimum of 25 pounds on a regular basis.

Requirements

  • EDUCATION and/or EXPERIENCE: High School diploma
  • Associates or Bachelors degree preferred
  • Minimum 2 years retail experience, preferably in a leadership capacity
  • Ability to respond appropriately in a fast-paced environment
  • Ability to work flexible schedule including nights, weekends, and holidays
  • Must be able to work well and communicate with co-workers

Preferred Requirements

  • College Degree
  • MBA
  • Inside Sales experience in auto-dialer environment

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.


Inside Sales Representative

  • Reports to: Inside Sales Supervisor

Scope of Position:

  • Under the direction of the Inside Sales Supervisor, will perform outbound sales activity through telephone selling standard product line items.

Basic Function:

  • Generate sales revenue for Lenox Collections via outbound telemarketing to our consumers. Maintain optimum level of performance while consistently incorporating the Lenox highest quality of standards. Support the Inside Sales process and maintain a high degree of professionalism when communicating with the end consumer as well as the Lenox Collections team. Work scheduled hours Monday through Friday and rotating Saturdays as well as available to work additional hours as needed. Perform outbound business to consumer calling and business to business calling while maintaining expected levels of performance in the areas of productivity, quality, professionalism and dependability. Provide accurate record keeping, paperwork and system processing. With assistance from management team will maintain the highest level of systems, product and sales knowledge; utilize all sales criteria and sales scripting. Provide assistance in other areas of the Collections business as assigned. Perform additional duties as assigned.

Job Standards:

  • Must generate an average sales revenue between $150 - $225 per hour (subject to change)
  • Overall quality rating of Meets
  • Monthly stats remain within the effected sales standards to include talk time, wrap time, etc.

Must Requirements

(including any physical requirements):
  • Minimum 6 months of inside sales/telemarketing experience involving inbound/outbound direct to customer or business to business calling
  • Excellent communication and organizational skills
  • Demonstrated excellence in dependability.
  • Demonstrated ability to meet the current standards set for generating sales revenue
  • Ability to properly deal with a fast paced sales environment.
  • Ability to properly deal with a fast paced sales environment.
  • High School diploma or equivalent.
  • PC proficient

Preferred Requirements

  • College Degree
  • MBA
  • Inside Sales experience in auto-dialer environment

FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
Email to Lenox or fax to 267-525-5618.


Account Executive

  • Reports to: Senior VP, Sales; National Account Sales Rep
  • Indirect Reports: Customer Service Reps and Territory Merchandising Assistant

Scope of Position:

  • Selling Responsibilities: Directly responsible for sales quota attainment for assigned major wholesale accounts (i.e. Macy’s, Bloomingdales etc.) in Department Store Channel, Mass/Home Specialty Channel, Special Markets, Canada, etc. Sales volume varies depending on account base and geographic territory.

Basic Function:

  • Sell strategically based programs to corporate buying groups for major customer accounts in the wholesale divisions. Manages and executes selling and merchandising activities for one or more major department store account(s), home specialty/mass channel, special markets (i.e. QVC, Amazon.com, Costco, etc.) as well as some larger independent specialty store accounts in assigned territory. Build and maintain strong customer relationships with key account management including category buyers (4-5 buyers across all product lines per account), planners and bridal directors. Plans and sells assortments, places new products and presents Lenox programs and promotions. Works with National Merchandising Director and category buyers to create visual merchandising plans to drive retail sell-through. Order management, tracking of shipments and retail sales. Support branch-merchandising efforts and participate in sales training and bridal events.

Responsibilities:

  • Manage and develop staff of National Account Sales Rep and/or Territory Merchandising Assistant(s) where applicable. Create and maintain standards for training, hiring and performance management.
  • Responsible for selling and merchandising activities for key accounts and specialty accounts within assigned territory, for Lenox, Gorham and Dansk brands as well as numerous licensed brands in the upstairs tabletop and housewares departments.
  • Travel to buying offices to jointly manage assortment, inventory, co-op, programs and orders with account category buyers (4-5 buyers per account). Communicate with all levels of account management, building strong customer relationships with buying office, planners, and bridal directors. Sells assortment, places new products and presents Lenox programs and promotions.
  • Management of orders to include tracking orders, communication of shipping problems and ad alerts. Other duties include tracking of shipments and retail sales, accruals, co-op claims, markdown claims, returns, credit issues, forecasting of shipments and new products. Communicating to buyers and planners via email and phone.
  • Identify and calculate key financial data for account analysis, using financial tools (i.e. The Edge) to achieve business objectives and to quantify the costs, benefits and risks of various sales strategies. Continuously seeks out knowledge about where his/her products are positioned in the marketplace relative to competitors.
  • Communication of merchandising and assortment plans to merchandise team.
  • Work closely with merchandising team (National Field Merchandising Director, Territory Merchandising Assistants) and merchants to maximize Lenox Brands presence on the retail-selling floor. Assist with branching as needed, and with conduct sales trainings and bridal events.
  • Requirements

    • Bachelor’s Degree
    • Bachelor’s Degree, Business or Marketing
    • 5-7 years selling or retail buying experience, preferably in consumer goods
    • Ability to lead and manage a sales and merchandising team of up to 11 employees
    • Demonstrated ability to manage and execute selling and merchandising plans
    • Excellent interpersonal savvy, with demonstrated negotiating and presentation skills
    • Proven planning and organizational skills; ability to analyze financial results - solid analytical skills and financial acumen
    • Experience managing expense budget
    • Ability to travel 40-70%, depending on territory and season. Overnight travel demands are minimal.
    • Solid computer skills (MS Word, Excel, Outlook, PowerPoint. Familiarity with internet/intranet applications)

    Preferred Requirements

    • Experience in giftware/tabletop industry
    • MBA
    • Department store buying experience

    FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
    Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
    Email to Lenox or fax to 267-525-5618.


Retail Director of Stores

Scope of Position:

  • Stores: 20
  • Direct Reports: 20
  • Indirect Reports: 215

Basic Function:

  • Direct responsibility for the stores’ sales performance and operating results. Responsible for maximizing sales performance, store operating profit, customer service, and the overall stores’ operations. Work closely with the Retail marketing personnel to seek out opportunities in the local store markets and maximize the mailing list potential. Responsible for managing and controlling the company’s assets, as well as managing and developing employees for succession planning. Ensure all company policies and practices are followed.

Responsibilities:

Working with Marketing, develop and execute promotion campaigns using Unica Affinium Campaign tool. This function includes, but not limited to:
  • Sales/Margin – 30%: Maintain and monitor sales and margins ($s and %s) this year vs. budget and vs. last year, on a regular basis, for all stores. Learn the sales history for the prior year with the goal of maximizing and creating sales opportunities and future growth, resulting in the attainment of budgeted goals. Work aggressively to identify and implement actions that will rectify stores/classifications experiencing decreasing sales. Work with store management and merchandising planners to ensure that store display and stock levels are adequate to meet forecasted sales budgets. Identify and implement new marketing opportunities to stimulate individual and overall store sales. Support and ensure that all in-store programs, such as Managers Specials, Take One Flyers, Items of the week, etc., are successfully implemented. Monitor and work with store management on efficiently and successfully growing the mailing list. Follow-up and communicate cost effectiveness of local and Retail advertising commitments. Ensure all stores are working together to result in the satisfying off all customer requests. Prepare sales and expense budgets for the Retail channel. This is to include retail stores, warehouse sales, tent sales, etc..
  • Expenses/Profitability- 20%: Monitor and control all expenses and payroll proportional to the ratio of actual to budgeted sales for all stores. Train all store management on the functions of a profit and loss statement. Prepare and review Profitability Update reports for Stores on a monthly basis. Work with store management and Retail Operations on identifying opportunities to maximize profits via constant review of supply costs and operational procedures.
  • Customer Service – 15%: Create and Maintain a customer centric service focus among all stores. Train and empower store management to resolve all customer complaints at the store level. Ensure that the company training program is being utilized by stores on an ongoing basis. Ensure all stores provide a safe, clean, and comfortable environment for our customers and our employees.
  • Human Resources – 15%: Recruit, train and maintain management teams and store staffs that are competent, motivated, and enthusiastic. Monitor the abilities of store management and provide the necessary training to ensure this high level of personnel competency. Work closely with store managers to develop their skills to the next level. Manage (and ensure all store management implements) all personnel policies and administrative functions in coordination with Human Resources programs. Resolve all performance issues in a timely and equitable manner. Provide ongoing performance feedback. Assure all communication is done in a pro-active manner.
  • Administration/Operations – 15%: Ensure that all pertinent communication is relayed to store management as well as to Corporate. Make certain that all store level operations are in compliance with current retail operations practices and standards. Review all store funds and records to make sure they are maintained to standards. Communicate any issues of supply replenishment, store maintenance and repair, or landlord/lease issues to VP. Maintain timely JDA entry adjustments and receipts in all stores. Work with store management to guarantee that all loss prevention programs are in place in all store locations. Manage Shrink to company standard. Ensure that all Inventory taking occurs seamlessly. Regulate and approve payment of invoices for store expenses. Monthly travel to stores to assess the results, effectiveness, and quality of retail operations and to offer guidance for improvement.
  • Store Openings/Closings – 5%: Manage all store openings and closings in a timely and cost effective manner. Work with Human Resources to coordinate recruiting, training, and closing announcements.
  • Requirements

    • Bachelor’s Degree
    • 7-10 years of retail store management experience.
    • Demonstrated ability to muli task, set priorities, and complete assignments with accuracy and within established time frames.
    • Established a successful record of improving operational efficiencies and profit results within each of the stores.
    • Strong analytical skills, as well as aptitude for systems analysis and problem solving.
    • Computer skills, including Microsoft Word and Excel.
    • Travel approximately 67%-75% of the time
    • Strong interpersonal, communication, and organizational skills.
    • Ability to stand, walk, bend, climb for extended periods of time.
    • Ability to lift up to 40lbs
    • Ability to work both independently and in a group setting

    FOR CONSIDERATION PLEASE SUBMIT RESUME TO:
    Lenox Corporation, 1414 Radcliffe Street, Bristol PA 19007
    Email to Lenox or fax to 267-525-5618.

*Offer excludes kate spade new york, Marchesa, and Donna Karan merchandise.