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Satisfaction Guarantee & Return Policy

Customer Satisfaction Guaranteed

  • Lenox takes pride in offering products of the highest quality, artistry, and workmanship. If you are not completely satisfied with your purchase, for any reason, simply return it for a replacement or full refund. Sale merchandise must be returned within 30 days. Jewelry and personalized merchandise must be returned within 90 days. If you ever accidentally break a work of art purchased from us, we will replace it for one half its current price, provided the edition is still open and a replacement is available.
  • Lenox will pay return shipping costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. Simply call Customer Service at 1-800-223-4311, 8:30am - 5pm ET M-F and request a postage-paid return label.
  • You are responsible for return shipping costs if the item is no longer needed or desired or if the wrong product was ordered.
  • Lenox reserves the right to modify these policies from time to time.

Can I return a product?

  • If you are not completely satisfied with your purchase, for any reason, simply return it for a replacement or full refund. Sale merchandise must be returned within 30 days.Jewelry and personalized merchandise must be returned within 90 days.
  • Lenox will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, or is not the product that was ordered. Simply call Customer Service at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday and request a postage-paid return label.
  • You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.
  • Lenox Returns
    900 Wheeler Way
    Langhorne, Pa 19047
*Offer excludes kate spade new york, Marchesa, and Donna Karan merchandise.