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Secure Shopping

Safe Shopping Guarantee

  • We guarantee that every Lenox.com transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Lenox.com. Under the U.S. Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Your shopping is secure with us

  • Lenox.com utilizes firewalls and the latest network security to safeguard your information throughout the transaction.
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Protection of information being transmitted

  • Another line of defense is our use of the Secure Sockets Layer (SSL) 128-bit encryption, the industry standard and best available secure transaction technology. This technology lets you select "secured" or "unsecured" shopping. If your browser is capable of SSL, you should use the "secured" option, which means all sensitive information will be encrypted before being sent over the Internet.
  • Your transactions are secure from unauthorized access (SSL is supported by Netscape 2.0+, Microsoft Internet Explorer 3.0+, and most frames-enabled browsers). When you begin a transaction, the rest of your visit will take place on our secure server. Every secure page on our website has been secured with a digital certificate by VeriSign, Inc. This is shown via the "site certificate" that is resident on all secure pages.
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Password protection of your personal information

  • A password system has been established to ensure that only you can access your personal information stored in your free Lenox.com account. We strongly suggest that you use a minimum password length of 4-6 characters.
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How can I tell if a site is safe?

  • You can configure Internet Explorer or Netscape browsers to alert you to secured pages or sites. Microsoft Internet Explorer displays a security icon in your browser's status bar. To view the certificate, double click on the icon.
  • Netscape Navigator displays an icon or https:// in your browser's address field to indicate a secure connection. To view the certificate, double click on the icon in your browser's status bar.
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If I prefer not to buy online, can I still buy products sold on Lenox.com?

  • Yes! While we've installed the latest security and firewall protection for online shoppers, we understand the need for other payment options. You can order by telephone, mail or fax. When you order, please specify the following:
    1. Specify this is an Internet order.
    2. List the items, the quantities, and each item number you wish to purchase.
    3. Specify your billing address, including apartment number, street address, city, state, and zip code.
    4. If your shipping address is different from your billing address, we need to know the apartment number, street address, city, state, and zip code.
    5. Specify your email address and telephone number.
      • You can order via telephone by calling Customer Service at 1-800-223-4311, Mon-Fri 8:30am - 5pm ET, Sat 8:30am - 4:30pm ET. Or mail your order to Lenox Customer Service Lenox P.O. Box 2006, Bristol, PA 19007-0806 Orders also may be faxed to (267) 525-5649
      • Note that whether you place your Lenox.com order online, or via mail, fax or phone, you must pay in full before your order can be shipped.
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What is a "cookie"?

  • A cookie is a text file saved to your computer's hard drive. The text file contains small pieces of data sent by a web server and stored on your computer when you visit certain websites. Your browser can "read" this information when you visit the site again. A cookie cannot access your computer files or hard drive.

Does Lenox "cookie"?

  • Yes, you will receive a "cookie" when you enter our site. This cookie allows the site's features to run smoothly. This small piece of text (a few bytes) is stored on your computer. The cookie does not reveal your identity or email address or harm your computer. If you choose to register this information later, that's your choice. The cookie is used to restore session information. The only information contained in the cookie is your session ID; no personally identifiable information is stored nor transmitted in the cookie.

What is the Trustwave Seal?

  • This symbol lets you know that your shopping is safe. The Trustwave Seal was voted the #1 Sign of Trust on the Internet. This seal verifies that Lenox.com is using state-of-the-art SSL encryption to protect your transactions. This protects confidential information - such as credit card numbers, online forms, and other data - from interception and hacking. Trustwave Secure Server IDs provide the strongest security available today. To verify that our Trustwave certification is current, simply click on the Trustwave logo.

What mechanisms are used to protect stored information?

  • Lenox takes many measures to protect the confidentiality and security of your information while it is stored, including:
  • Housing internal computer systems in a highly secure building to provide additional protection against unauthorized access and changes to stored information.
  • Storing credit card information on a server not accessible via the Internet.
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