Contact Information

Frequently Asked Questions

• Below are the top categories of questions most frequently answered by our Customer Service Department.
  For more FAQ, click here.

Online charges

• Why do I have to pay tax?
• What do you charge for shipping?

Order Status

• How do I track my online, phone/fax or mail order order?

How to search for a product

• How do I search for a product?

Returns/replacements

• Can I return a product?
• What is the Breakage Replacement Program?

Lenox China

• To find accessory pieces, go to Shop by Pattern
• To learn how to get the most out of your Lenox products, go to Use & Care