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Use & Care

Alternative Metal Serveware

  • Lenox Alternative Metal is a metal alloy that is tarnish-resistant and will not chip, dent or crack under normal use. The surface of any metal piece, including our durable pieces, can be scratched due to cutting on the item or stacking during storage. This will create a natural look and will not affect the usefulness of the piece.
  • Thoroughly hand wash and immediately hand dry your new serving piece before use to remove any manufacturing particles.
  • Before every use, protect the finish by coating the surface with cooking spray or oil. Failure to do so may result in discoloration.
  • Lenox Alternative Metal serveware is designed to serve from oven to table to freezer; due to the properties in this metal alloy, food can be prepared and served either hot or cold.
  • However, Alternative Metal is not cookware and if used as such the product can discolor. It is acceptable to warm food in it, but not routinely cook in it.
  • DO NOT use in the microwave.
  • Washing in an automatic dishwasher is not recommended. Always wash your serving piece by hand with a mild soap and hand dry immediately with a soft cloth to avoid damaging the finish.
  • Remove food immediately after use to avoid discoloration. Food will damage your serveware if stored in it for a prolonged period of time.
  • After use, remember to remove any acidic substances or fatty acids such as vinegar, salad dressing or fruit.
  • Don't let water stand on pieces, as chemicals in water may vary and lead to discoloration.
  • If discoloration occurs, form a paste of water and baking soda, gently rub the affected area, then rinse with vinegar or hot water. Dry immediately with a soft, clean cloth.
  • Lenox Alternative Metal can scratch, so be careful when using sharp items to cut or stir. Wooden or plastic utensils are suggested.
  • Lenox Alternative Metal Serveware is perfect for both formal and casual entertaining. Its exquisite look will remain for years to come.
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Candlesticks

  • With proper care, Lenox candlesticks will provide years of enjoyment.
  • Never leave a burning candle unattended.
  • Do not let candles burn within 2 inches of the top of candlesticks, as damage or breakage may result.
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China

  • Lenox fine china is made to be used and enjoyed. Make it a part of your everyday life. Don't "save" it for special occasions. With ordinary care, you can expect a lifetime of pleasure from your Lenox china. Here are some helpful suggestions.
  • Never place china in contact with a direct flame or subject it to extreme temperature changes.
  • Harsh heavy-duty detergents, scouring powders, and steel wool pads are abrasive and should never be used on dinnerware. When washing china by hand, place a towel or rubber mat on the bottom of your sink for protection.
  • All Lenox fine china is dishwasher-safe. When washing Lenox china in the dishwasher, use a mild liquid or powder detergent. Load china securely on racks so that the pieces do not touch, and so they won't be dislodged by water action. Ensure that the dishwasher is in good working condition and has no exposed metal racks. Also ensure that metal objects (pots, pans, utensils) do not come in contact with the china. Use a mild wash cycle, and let pieces cool before removing.
  • Placing a silver spoon in the cup or other hollowware will help avoid thermal shock.
  • Serving pieces should be at room temperature before putting hot foods in them.
  • When stacking fine china for storage, put a cushion between each piece to prevent the surface from being scratched by the piece above it. Keep in an area with sufficient storage space so that the pieces don't touch shelves or other pieces. You can purchase separators and zippered china protectors to store china or simply use napkins, paper towels or coffee filters.
  • Hang cups separately or stack them two-by-two.
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Banded China (platinum, gold)

  • Never place gold- or platinum-banded china in a microwave, unless specified "MicroSafe by Lenox" on the backstamp.
  • Tarnish (discoloration) of banding can be caused in many ways: hard water with a high iron and/or manganese content, rust in interior plumbing or dishwasher parts, or contact with chemicals or chemical fumes in the environment. To remove discoloration of gilding:
  • Rub gently with a non-abrasive cleanser such as Bon Ami or Soft Scrub. This should easily remove surface spots in a few seconds. Excessive rubbing is unnecessary and may cause damage.
  • Rinse thoroughly.

Metal Marks

  • Occasionally, dark streaks may be found on the surface of your china from contact with kitchen utensils, aluminum foil trays or other metal objects. Apply a small amount of a gentle, non-abrasive cleanser, such as Bon Ami, using a soft, wet cloth or sponge.

Stains from Coffee, Tea, etc.

  • Stains can result from allowing coffee, tea or certain foods to stand on china. If possible, rinse promptly after use. Should stains develop, we recommend the following:
  • Apply a non-abrasive cleanser with a sponge or cloth, rubbing gently.
  • Or, make a solution of 1 part chlorine bleach to 8 parts water. Allow stained pieces to soak in the solution for approximately one hour, then wash, rinse, and dry.

Chinastone®

  • Lenox Chinastone® is designed for today's busy lifestyles. Patterns include Poppies on Blue™, Blue Pinstripe™ and Casual Elegance™. Chinastone® is designed to serve you well, provided you follow a few basic guidelines for use and care:

From Freezer to Oven

  • Lenox Chinastone® serving pieces can go straight from the freezer to the oven to the table. When using Chinastone® in the oven:
  • Evenly distribute the food or a small amount of liquid on the bottom of the piece.
  • Place the serving piece in a cold (not preheated) oven, with temperature not exceeding 375 degrees.
  • Do not use Chinastone® under the broiler or on a burner.
  • Do not place Chinastone® on a damp surface or immerse in water when it is hot.
  • Use insulated potholders when handling oven-baked dishes.

In the Microwave

  • Lenox Chinastone® can be used in a microwave oven. The round serving bowls are designed to provide even cooking in the microwave. Please note:
  • Plastic wrap clings easily and effectively to Chinastone®.
  • The use of potholders is suggested with the microwave as well as the oven.

In the Dishwasher

  • Lenox Chinastone® is dishwasher-safe, when these basic guidelines are followed:
  • Position pieces so they are not in contact with each other during the dishwasher cycle.
  • Use a liquid or powder dishwashing detergent, such as Cascade or Calgonite, in the specified amounts.
  • Allow pieces to cool before removing from the dishwasher, as they are more prone to chip when hot.

Care of Lenox Chinastone®

  • To remove gray metal marks that may have occurred from contact with pots or flatware, use a mild, creamy abrasive.
  • To remove baked- or burned-on food, soak Chinastone® in hot water with detergent, then gently scrub with a nylon or plastic scouring pad.
  • Never use steel wool or strong abrasives.
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Clocks

Miniature Quartz Clocks

  • To set the time:
  • Locate the time setting crown, behind the bezel at the position of 3 o'clock.
  • Remove the rubber "bellows" ring to expose the stem.
  • Pull out the stem, as you would with a watch, and turn it until the hands show the current time.
  • Push the stem back into the normal position to restart the clock.
  • Replace the rubber ring, making sure that its notch aligns with the crown.
  • To replace the battery:/li>
  • When the clock loses time or stops, the battery is due for replacement (recommended every 1 ½ years).
  • For best results, have a jeweler install the battery.
  • To install the battery yourself, it's accessible from the back of the clock.
  • Insert a screwdriver or a blade into the case notch at the side of the back cover and pry open the cover.
  • The battery is kept in position by a tiny metal plate; move the plate sideways to remove the battery.
  • Replace with an SR636SW button cell battery (or UCC 377, Ray-O-Vac RW329 or equivalent, available at jewelry, camera, and electronics stores), with positive pole (+) facing outward.
  • Make sure the battery is securely in position beneath the metal plate.
  • Replace back cover.

Mantel and Larger Clocks

  • To start and set the time:
  • To start the clock, simply remove the battery-saving plastic tab from the battery compartment.
  • To do so on mantel clocks, remove the timepiece from the clock by grasping the golden outer rim and pulling the clock straight out.
  • Pull the plastic tab while holding one finger on the battery to keep it in place.
  • Turn the dial on the back of the clock in either direction to set the time.
  • To replace the battery:
  • Change the battery on Lenox mantel clocks every 1½ years with an RUG, Size N 1.5V battery. If you have any problems or questions about starting or setting your Lenox clock, please contact Customer Service at Lenox@Lenox.com or call toll free at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday
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Coasters (metal)

  • Lenox coasters are made from a material that has the ability to absorb liquid that may be spilled on them. As a result, you may notice some discoloration or staining over time. To minimize and/or remove discoloration:
  • Do not allow coasters to soak in water.
  • Do not place coasters in the dishwasher.
  • Do not use abrasive cleaners or scrubbing pads, as this may damage the coaster's embossed design.
  • To remove stains, rub gently with a soft, white cloth dipped in bleach. Rinse and let air dry.
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Cookie Molds

  • To preserve the beauty of fine china cookie molds, do not place directly in oven.
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  • Crystal Collectibles

    • Keep in mind that crystal collectibles can have sharp edges and should be handled with care.
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    Crystal Serveware & Stemware

    • Wash your crystal serveware with a mild dish detergent before use with food.
    • Crystal stemware isn't just for special occasions – heavy cut crystal is durable and can be used frequently. With ordinary care, crystal stemware is a treasure you can enjoy for a lifetime. Lenox crystal stemware includes such patterns as Firelight® and Debut®, and features goblets, iced beverage glasses, highballs, double old fashion as well as flutes and wine glasses.
    • Always wash your crystal by hand, using a mild liquid dishwashing detergent and warm water. Avoid scrubbing or use of abrasives. To prevent chipping and scratching crystal when washing, remove rings, swing the faucet out of the way, and line the bottom of the sink with a rubber mat. Rinse with warm water, and gently pat dry with a soft cloth.
    • Tip: To ensure that your crystal keeps that "brand-new" sparkle forever, add some vinegar to the water when hand washing.
    • Never store Lenox crystal stemware upside down. The lip is the most fragile part of the glass and in time will crack and chip from the weight of the bowl and stem.
    • Always allow air space around each piece of crystal when you store it. Since glass expands in hot temperatures, extra air space eliminates the possibility of the crystal breaking because it has expanded and touched another piece. To prevent dust buildup, keep crystal in a curio cabinet behind glass.

    Gold- or platinum-banded Crystal Stemware

    • Do not put gold- or platinum-banded crystal in the dishwasher.
    • Do not use a soft-scrub cleaner to remove red discoloration on the gold band of your crystal stemware. Soft scrubs tend to have abrasives which may remove or scratch the gold edge line.
    • First, clean the stems with a mild detergent. If that does not remove the red color on the gold, try wiping the gold band with a mixture of half vinegar and half water.
    • Next, if this does not work, try removing the tarnish with straight vinegar.
    • Last, try a fine polishing cream. Gently rub the gold area to remove the surface discoloration. Hand wash the stems after removing the discoloration on the gold with a detergent (not lemon). Lemon detergents tend to be more aggressive. Over time, aggressive cleaners can attack even the crystal. When this happens, the crystal can have a hazy or cloudy look.
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    Earthenware

    • Earthenware is a ceramic body that offers a wide variety of beautifully sculpted and decorated designs. With proper care, your Lenox earthenware item will provide years of beauty and enjoyment. Lenox earthenware patterns include Butler's Pantry®, Summer Terrace™, and Coloré™.
    • To ensure proper care of your Lenox earthenware, we recommend you follow these easy care instructions:
    • Butler's Pantry® is not freezer-to-oven safe; it should not be heated to high temperatures in an oven.
    • Use of rubber or wooden utensils is recommended for glazed earthenware baking dishes.
    • Lenox earthenware is hand wash only, with the exception of Butler's Pantry®, Butler's Pantry® Gourmet, Coloré™ and Linen Closet™.
    • Hand washing is recommended for large serving items.
    • Do not immerse glazed earthenware in water while the dish is still hot.
    • Do not allow your earthenware to soak in water.
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    Hand-painted Glassware and Crystal

    • Each piece of Lenox hand-painted glass is handmade and mouth blown, so no two pieces are alike. By following these simple care instructions, your Lenox hand-painted glass or crystal will retain its beauty:
    • Gently hand wash using a mild detergent in warm water.
    • Rinse in warm water; do not soak for a prolonged period of time.
    • Dry by hand with a soft cloth immediately after washing.
    • Never put hand-painted glass or crystal in the dishwasher.
    • Avoid using abrasive pads or powders.
    • Avoid exposing hand-painted glass or crystal to temperature extremes; do not use in microwave, freezer, oven or place near an open flame.
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    Jewelry

    • Due to the nature of sterling silver, your jewelry may tarnish or appear dull, and require cleaning from time to time. Chlorine and bleach should be avoided.
    • To clean your piece of sterling silver jewelry, always use a cleaner that is safe for all types of gemstones - as well as sterling silver. Be certain to follow the directions for the cleaner that you choose.
    • Regular cleaning of your platinum-plated sterling silver jewelry is recommended. From general use, you may notice that soil and body oils accumulate in your jewelry. These can be removed with hot, soapy water and a soft brush. Commercial jewelry cleaners also are safe to use. Or, you may wish to have a professional jeweler clean your jewelry using ultrasonic and steam methods.
    • Cleaning your jewelry regularly will ensure that it remains like new. When not wearing your jewelry, it's advisable to store it in the velvet storage pouch provided.
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    Metal Sculptures

    • Clean with mild soap and warm water.
    • Pat gently dry with a soft cloth.
    • Do not scrub or use abrasives.
    • Dust often; keep in a curio cabinet behind glass if possible.
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    Metalware (Toleware) - discontinued

    • Lenox metalware is NOT dishwasher-, microwave- or oven-safe. Use a soft, dry cloth to clean. Metalware patterns include Butterfly Meadow™, Winter Greetings™ and Summer Greetings™ in pieces including watering cans, votives, wine coolers, ice chests, and serving accessories.
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    • Microwave Use

      Lenox microwave-safe products can be used in a microwave with the following cautions:

      • Do not permit children to handle product that has been heated in the microwave.
      • Heating foods and/or beverages in the microwave may cause this product to become hot.
      • To retain the beauty and functionality of microwave-safe products, never place them empty in a microwave oven, and avoid overheating food/liquids.
      • Always use a pot holder or oven mitt when handling any product heated in a microwave oven.

      Lenox products that ARE microwave-safe:

      • Chinastone® (Poppies on Blue®)


      • MicroSafe™ dinnerware patterns:
        British Colonial™
        Colonial Bamboo™
        Colonial Shutter™
        Colonial Tradewind™
        Continental Dining™ Gold and Platinum
        Williamsburg® Boxwood & Pine™

      • Other dinnerware patterns:
        Butterfly Meadow®
        Butler's Pantry®
        Continental Dining™ Modern Accents
        Linen Closet™
        Beaded Scroll™
        Floral Wreath™
        Linen Weave™
        Provençal Garden™
        Swedish Lodge™
        Swedish Garland™
        Swedish Rose™
        Swedish Terrace™
        Swedish Trellis™
        Winter Greetingsª Everyday

      Lenox products that ARE NOT microwave-safe:

      • Butler's Pantry™ Serveware
      • Earthenware
      • Gold- or platinum-banded china (unless it's MicroSafe™)
      • Hand-painted glass
      • Metalware (including alternative metal serveware)
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      Music Boxes

      • Be careful not to overwind a musical movement; permanent damage may result.
      • Turn the key gently clockwise, making sure it does not reach the point where it will turn no more.
      • If your music box has an on/off switch, you can start or stop play by turning the knurled knob.
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      Pewter

      • Pewter does not tarnish the way silver and copper do. Like all metals, pewter does oxidize when exposed to air but, unlike other metals, pewter oxidizes very slowly and evenly. This gentle oxidation means your pewter gradually develops the soft, warm patina that adds so much to its lasting charm. Pewter is ideal for serving food and beverages, but should not be used for cooking due to its low melting point.
      • Here are a few tips to help you get the most out of your pewter products:
      • After each use, hand wash your pewter with soap and warm water, then follow with a good towel drying.
      • Do NOT put pewter in the dishwasher.
      • Don't use pewter as a storage container, and always line your pewter with glass or plastic if you intend to use it for plants or flowers.
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      Porcelain

      Porcelain dinnerware and serveware

      • Lenox porcelain is dishwasher-, microwave-, and oven-to-table-safe. All Butterfly Meadow® products are porcelain.

      Porcelain sculptures

      • Clean with mild soap and warm water.
      • Pat gently dry with a soft cloth.
      • Do not scrub or use abrasives.
      • Dust often; keep in a curio cabinet behind glass if possible.
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      Stainless

      • Stainless is high-quality, maintenance-free flatware that will bring years of enjoyment. Its easy-care, stain-resistant finish is the reason so many individuals opt for stainless flatware. Here are some care tips to follow.
      • Wash stainless promptly after each use; foods can leave acids or oils that may tarnish. Avoid prolonged soaking, as the corrosive effect of water may cause pitting or staining.
      • Stainless is dishwasher-safe; use a mild detergent to avoid spotting. Loosely load your dishwasher so water circulates freely, and avoid contact with aluminum, other metal objects, and the heating element as high heat can be corrosive. Load the dishwasher with the handles of the forks and spoons pointing down and the knife handles up. NOTE: Although not recommended, hollow-handled knives may be washed in the dishwasher, but hot temperatures may loosen the handles.
      • When washing by hand, use hot, soapy water; rinse and dry immediately with a soft cloth.
      • Metal polish can be used to remove the occasional darkening caused by the ingredients in tea, coffee, salad dressings, and vinegar.
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      Sterling and Silverplate

      • With just a little extra care, you can enjoy your sterling and silverplate for years to come. Sterling, when properly cared for and used, actually improves with time. A soft patina develops (the blending of thousands of microscopic scratches on the silver surface) to give each piece an elegant satin shine. By using silver often and rotating pieces to ensure even wear, you enhance its luster and value.
      • Wash silverware promptly after using. If left on silver as long as an hour, eggs, mayonnaise, and vinegar can stain sterling and permanently damage silverplate.
      • Hand washing is the preferred method. Use a mild dishwashing liquid in hot water, rinse in hot water, and dry each piece immediately with a soft cloth to prevent water spots. Put away when cool.
      • Weighted pieces with filled bases, such as candlesticks and compotes, should never be immersed in water. To clean, polish by hand.
      • Sterling silver and silverplate can be washed in the dishwasher, although doing so is not recommended (particularly for hollowware, which may become pitted or discolored). Hollow-handled knives can be washed in the dishwasher, but hot temperatures may loosen the handles. Load silver in the dishwasher separate from stainless flatware and remove it after the wash cycle, before the intense heat of the drying cycle starts. Dry with a towel to avoid unsightly "detergent spots." If these spots do appear, simply wipe them with a soft, dry cloth. Check your dishwasher operating manual; if it has an anti-spotting injector, you can leave your sterling silver inside during the drying cycle. But avoid the prolonged soaking generally experienced with "rinse and hold" or equivalent cycles.
      • Sterling and silverplate that is not used regularly should be stored in a silver chest or drawer lined with a tarnish-preventive cloth or in a felt bag
      • Sterling silver should be polished occasionally with a non-abrasive polish or liquid to restore its brilliant luster and keep it tarnish-free for months. Dips and solutions are not recommended as they may remove the oxidation that enhances a pattern's detail.

      Sterling silver jewelry

      • Use silver cleaner on a soft cloth.
      • Silver achieves a patina with use; small scratches occur naturally and are unavoidable.

      Silverplated Collectibles

      • Silverplated pieces should be cleaned with the same care as solid metals. If there is no tarnish present, clean with a phosphate-free detergent. Most polishes and cleaners can be found in your local hardware store, department store or pharmacy. Polishes that require rinsing are less abrasive because they use a liquid to suspend the polishing ingredients. If you use this type of polish, dry the piece immediately with a cotton dish towel to avoid spotting. Don't use polishes that have dried up; the abrasive particles are now much too concentrated and can be harmful. Never use steel wool, scouring pads or toxic dips. To remove dried-on polish, use a wet horsehair brush, cotton ball or toothpick. To avoid fingerprints, wear cotton gloves when handling your silverplated pieces.
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      Stoneware

      • Lenox stoneware is dishwasher-, microwave- and freezer-to-oven-to-table-safe. It is suggested to allow pieces to cool before removing from the dishwasher, as they are prone to chip when hot. The Winter Greetings™ and Summer Greetings™ patterns include stoneware placesetting pieces, as well as oval bakers and serving bowls.
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      Teakettles

      • Prior to first use, you should wash the inside and outer surfaces of the teakettle with hot, soapy water. Then, rinse thoroughly.
      • Never overfill the teakettle as boiling water may be forced out of the spout.
      • Place the teakettle on the stove burner so that the spout is not pointed toward the front of the stove. When boiling water, always point the spout away from you.
      • WARNING! Teakettle handle may become hot during use.
      • Once the water in the teakettle comes to a boil, turn the burner off and allow at least 10-15 seconds before pouring and/or handling the teakettle. ALWAYS use a potholder or oven mitt to remove the teakettle from the stove burner.
      • In pouring from the teakettle, DO NOT tilt the teakettle more than 80 degrees to prevent possible burn injury. Hot steam may escape from the lid of the teakettle if it is tilted more than 80 degrees.
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      Treasure Boxes

      • To best care for a Lenox Treasure Box, keep the following in mind:
      • Open the lid with gentle pressure. When you feel resistance, the lid has reached its maximum opening point. Do not force the lid beyond this point or you may damage or break the hinge.
      • Use a soft, damp cloth to gently wipe the surface of the Treasure Box. Do not use abrasive cleansers or submerge the Treasure Box in water.
      • Display on a firm, flat surface.
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      Votives

      • Do not handle a votive while the candle is burning, as the exterior can become quite hot to the touch.
      • Do not leave a lighted votive unattended or within the reach of children.
      • If a votive has a lid, do not cover the votive with the lid while a candle is burning inside. If the lid is not removed, it will become exceedingly hot and cause a serious burn if touched.
      • Straighten the candle wick and trim to ¼ inch before lighting.
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      Wood

      • A thin coat of bee's wax protects Lenox wood products from stains. That means your product should not stain unless the spill remains on the wood or is acidic. Wipe stains clean with a damp cloth. To care for fine wood finishes:
      • Occasionally apply another thin coat of bee's wax for protection.
      • Use a soft cloth moistened with lemon oil or lukewarm soap and water.
      • Avoid exposure to direct sunlight, harsh chemical waxes and polishes, or glass cleaners.
      • Do not place hot pans on wood.
      • Do not use with rubber-based place mats, which may damage the wood finish.
      • Do not store wood in overly dry or damp environments.

      Sculptures with wooden bases

      • Dust lightly and often.
      • Keep in a curio cabinet behind glass if possible.
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