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Privacy & Legal

Privacy Policy

  • This Online Privacy Policy & Legal Statement (the "Policy") applies to Lenox.com ("Lenox.com" or the "Website"), which is operated by Lenox Corporation ("Lenox").
  • By using the Website you accept our Policy. We may revise it at any time by updating the Website.

How we protect your privacy

  • Lenox is committed to protecting your privacy. We use the information we collect about you to process orders and/or to provide a more personalized shopping experience. We also may monitor customer activity and site usage to help us best serve our visitors. In addition, in order to keep our customers informed about Lenox product news, special offers, and other products or services of interest, we may send such information via postal mail, email or telephone, based on customer-provided contact information. For information on how we protect your privacy and credit card information when you order our products online, click here.
  • We always try to offer all visitors the best site possible. Lenox.com may use, for example, a Session ID Cookie, which allows the site's features to run smoothly and to provide enhanced online display advertising tailored to your interests. To opt-out of this advertising provided directly by us, click herea>. Many sites track usage on their sites, which is part of basic web technology and the only real way an e-tailer, like Lenox, can tell if its customers like or dislike a feature and we may share this information with carefully selected partners whose products and services you may find of interest.
  • While you are at Lenox.com, you will see forms that allow you to leave your name and contact information. By using Lenox.com, you consent to the collection and use of the information obtained by Lenox and to the terms of this Policy. If you do not agree to these terms, please do not use the Website. If we decide to change the Policy, we will post those changes on this page so that you are aware of our online practices, including how we use the information we collect and under what circumstances we disclose it. Lenox is not responsible for the content or privacy practices of the non-Lenox websites to which Lenox.com may link.
  • Unless you leave your name and contact information on any of our registration forms, you can browse and exit the Website without leaving any information that would identify you. If you choose to do so, we may contact you via email, postal mail or telephone informing you of new products, services or events. Occasionally we will rent our postal mailing lists to companies that have products or services that we believe will be of interest to our customers. Even if we share our mailing lists with these other companies, however, please be assured we do not share your email address or credit card information. For details on how to "opt-out" if you do not want us to contact you or rent your postal address information, see Section D below entitled, “How to be removed from our lists.”
  • At some point Lenox may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also, if Lenox or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents otherwise).
  • Except as otherwise provided in this Policy or by law, personally identifiable information is only shared with Lenox. From time to time, we engage third parties to provide services related to the maintenance and operation of the Website and to provide personalized online display advertising. In connection with these types of services, the provider may have access to information provided by users of the Website. A service provider's use of such information is typically restricted by confidentiality agreements with Lenox, and such information may in some instances be made anonymous before reaching the service provider.
  • Our Website is designed for potential customers who are 18 years of age or older. We do not intentionally collect information from children.
  • Uncomfortable with ordering online? For our online Safe Shopping Guarantee and other shopping options, go to Secure Shopping.
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Information we collect about you

  • If you purchase products online through Lenox.com, we collect and store the following personal information:
  • Email Address
  • Name
  • Shipping Address
  • Billing Address
  • Telephone Numbers (optional)
  • Credit Card Information (encrypted and stored for only two weeks then purged from our system)

  • If you do not want to place your order online, you can telephone, mail, or fax your order.
    Click here to see your shopping options.

  • If you register to receive our free Lenox Email Specials, we will collect and store your:
  • Email Address
  • Name

  • If you request a Lenox catalog, we will collect and store your:
  • Email Address
  • Name
  • Mailing Address
  • Telephone Numbers (optional)

  • If you submit the Contact Us form, we will collect and store your:
  • Email Address
  • Name
  • Address (optional)
  • Home Telephone Numbers (optional)

  • If you decide to create a free Lenox.com account with us, we will collect and store your:
  • Email Address
  • Name
  • Password
  • Password Reminder (optional)
  • Shipping and Billing Addresses (optional)
  • Telephone Numbers (optional)

  • If you decide to register a Lenox product with our Breakage Replacement Program, we will collect and store your:
  • Email Address
  • Name
  • Address
  • Home Telephone Number (optional)
  • Purchasing store (optional)
  • Birthday (optional)
  • Wedding date (optional)
  • Products registered

  • If you decide to enter for a sweepstakes, contest or other marketing event sponsored by Lenox, we will collect and store your:
  • Email Address
  • Name
  • Address
  • Home Telephone Number (optional)
  • Other information that may be relevant to the marketing event (e.g., bridal registry information)

  • We also collect and store the following technical information when you visit our site:
  • IP Address
  • Browser Type
  • Site Usage

  • Lenox uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick Performics. These files enable DoubleClick Performics to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick Performics. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick Performics, including information about how to opt out of these technologies, go to www.doubleclick.net
  • If you use our "Email to a Friend" feature, the name and email address information requested will be used only to generate that email. It will not be used for any other purpose.
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Lenox and third-party marketing communications to you

  • In order to keep our customers informed about Lenox product news, special offers, and other products or services of interest, we may send such information via postal mail, email or telephone, based on customer contact and purchase information. Details of each type of communication - and how to be removed from each list - are explained below.
  • Email marketing consists of periodic email communications from us about products sold or marketed by Lenox, shipping discounts, or special offers.
  • Third-party marketing From time to time, we make our customer postal addresses and purchase information available to other reputable organizations whose products or services we think you might find interesting.
  • We also contract with third party marketing companies to send ads on our behalf across the internet and sometimes on this site. They will collect anonymous information about your visits to our Website and other sites, and your interaction with our products and services to personalize advertisements. To learn more about this type of advertising, and to opt out, please click here.
  • Telemarketing Informing you via telephone about products sold or marketed by Lenox, shipping discounts, or special offers, unless otherwise prohibited by Federal and State "Do-Not-Call" laws.
  • Product offer mailings Postal mail about products sold or marketed by Lenox, including product brochures and special collector mailings.
  • Catalog mailings consists of postal mail of Lenox catalogs, which may include shipping discounts or special offers.
  • Company-owned store mailings consists of postal mail about Lenox company-owned stores.
  • Additional Lenox mailings consists of postal mail about other Lenox news, including, but not limited to, information about Lenox retail accounts and Lenox-sponsored sweepstakes, contests, and bridal and other events.

How to be removed from our lists

  • If you would like to be removed from Lenox marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)
  • To remove yourself from any Lenox marketing communications lists, you may do so by:
  • 1. Clicking on "My Account", then clicking "My Communications Preferences", providing your email address and last name, unchecking the appropriate options, and clicking "Update". Note: If we cannot find your email address and/or name, we may ask you to contact Customer Services with your request. -or-
  • If you choose one of the following methods, please supply your name, email address, mailing address, and phone number:
  • 2. Sending email to us at info@Lenox.com and indicating your preferences -or-
  • 3. Calling Customer Service at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday -or-
  • 4. Writing to us at Lenox Customer Service, Lenox P.O. Box 2006, Bristol, PA 19007-0806 and indicating your preferences -or-
  • 5. Using our Live Chat feature to chat online with a Lenox Customer Service representative (available 8:30am - 5pm ET Monday - Friday).
  • Once you have set your communications preferences, you may change them by using any of the above methods.
  • Lenox reserves the right to contact its customers in order to properly and effectively service pending transactions and to address any concerns or requests of a Customer Service nature. For example, if you purchase directly from Lenox.com you will receive transaction-specific order confirmation and shipment confirmation email messages regardless of your email marketing communications preference.
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Reviewing/Modifying Your Account Information

  • If you have a free Lenox.com account and would like to modify your information, such as your primary billing or mailing address, go to "My Account," log in, then click "Change My Profile." Make your changes, then click "Update." -or-
  • You may contact Customer Service to review or change your personal information. If it is incorrect in any way or if you would like to have part or all of it removed, contact our Customer Service department (see below).
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Contacting Us

  • There are many ways to contact us:
    1. Using our simple online comment form -or-
    2. Sending email to us at info@Lenox.com. You can expect to receive a response from Lenox Customer Service within 24 hours (Monday through Friday) of sending your email -or-
    3. Calling Customer Service at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday; -or-
    4. Writing to us at Lenox Customer Service, Lenox P.O. Box 2006, Bristol, PA 19007-0806 -or-
    5. Using our Live Chat feature to chat online with a Lenox Customer Service representative (available 8:30am - 5pm ET M-F).
  • Our street address is: 1414 Radcliffe Street, Bristol, PA 19007-5496. Note: Please use our post office address, listed above, when contacting us via mail.
  • Lenox welcomes your questions and comments about privacy. Please send your inquiries via email to Lenox@Lenox.com.
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Legal Terms & Conditions

By using the Website you accept these Terms and Conditions. We may revise these Terms and Conditions at any time by updating the Website. If you do not agree with these Terms and Conditions, please do not use the Website.

  • The Website and all of its contents, including, but not limited to, product designs (including any and all collateral material relating thereto) and brand, product and collection names, are protected by copyright laws and/or trademarks or other laws. No part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Lenox.
  • The User of the Website does so at the User's risk. Neither Lenox nor any of its officers, directors, employees, agents, third-party content providers, merchants, sponsors licensors and/or the like, warrant that the Website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Website or any future websites developed by Lenox.
  • You must not use the Website for any fraudulent, harassing or offensive or illegal activity. You agree not to engage in any activity that would impair the proper functioning of the Website. You must not, and by using the Website agree not to, impersonate another person or submit materials that contain viruses or other programming routines or engines intended to damage, interfere with or intercept any system, data or information. We may investigate occurrences that we believe may involve any such activity and cooperate with law enforcement authorities in prosecuting any violations of law.
  • EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND LENOX, ALL INFORMATION, INCLUDING BUT NOT LIMITED TO, REFERENCES TO SERVICES AND PRODUCTS ON THE WEBSITE, IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LENOX ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION, CONTENT, SERVICE OR MERCHANDISE CONTAINED ON THE WEBSITE OR IN ANY SUCH DOCUMENTS THAT ARE REFERENCED BY OR LINKED TO THE WEBSITE.
  • IN NO EVENT SHALL LENOX BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
  • THE WEBSITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. LENOX IS NOT RESPONSIBLE FOR DAMAGE OR LOSS CAUSED BY SUCH INACCURACIES OR ERROS. SYSTEM OPERATIONS MAY BECOME UNAVAILABLE UNEXPECTEDLY. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE.
  • The Website contains links to third-party websites, which are not under the control of Lenox. Lenox makes no representation whatsoever about any other website to which you may have access through its Website. When you access a non-Lenox website, you do so at your own risk and Lenox is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. Lenox provides these links merely as a convenience and the inclusion of such links does not imply that Lenox endorses or accepts any responsibility for the content or uses of such websites.
  • We make no claims that our Website may be lawfully accessed or used outside of the United States.
  • The Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, and any disputes relating to these Terms and Conditions, our Policy or use of our Website or services will be resolved in the federal or state courts in the Commonwealth of Pennsylvania. You agree to submit to personal jurisdiction and venue of the federal and state courts located in Bucks County, Pennsylvania.
  • In the event that any portion of these Terms and Conditions is held to be invalid, the invalidity of such provision will not affect the validity of the remaining provisions of the Terms and Conditions, which will remain in full force and effect.
  • Except as specifically provided in a written agreement signed by an authorized representative of Lenox, the Terms and Conditions, including the Policy, constitute the entire agreement between us and the users of the Website. In the event of a conflict or inconsistency between the Terms and Conditions and written agreements signed by our authorized representative, the Terms and Conditions shall prevail. No changes to these Terms and Conditions shall be made except by a revised posting on this page.
  • You agree to indemnify defend and hold us harmless from all claims, damages, liabilities, costs, charges and expenses, including reasonable attorneys fees, that we may incur as a result of your breach of any of the terms and conditions of the Website described above and/or your negligent acts or omissions. . We will provide you with timely notice of any such claim, suit or proceeding.
  • These Terms and Conditions may be amended from time to time, by Lenox in its sole discretion.
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