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FAQ - Frequently Asked Questions

Why do I have to pay tax?

  • Because Lenox sales representatives work in all 50 states as well as U.S. territories (Puerto Rico, and the Virgin Islands), Lenox is legally obligated to collect sales tax. In many states, we are required to tax not only the price of the item but also the shipping, handling, and insurance charges, which are considered part of the total selling price. Please note that we also charge tax on complimentary pieces, such as displays. If you require additional information regarding your state sales tax laws, contact your state revenue department.
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How do I track my online, phone/fax or mail order?

How do I search for a product?

  • If you're looking for a particular product or type of product, enter a word, phrase, or item number into the search box at the upper-right corner of the screen and click "Search" - the site will return all matching products. You can also browse our product assortment using the category links at the top of the page. Our Dining & Entertaining category features a helpful Shop by Pattern tool, and our Collectibles, Home Décor, and Jewelry categories feature Shop by Collection tools.
  • Because we want your online experience to be an enjoyable one, the search and navigation on is powered by Endeca, the leading provider of innovative and award-winning advanced search, Guided Navigation and dynamic merchandising solutions for e-commerce.
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Can I pay for my order in installments?

  • Yes - just select our convenient Lenox EasyPay option at checkout. With Lenox EasyPay, you can make up to 8 payments – all interest free. If you do NOT select Lenox EasyPay at checkout, your credit card will be billed for the total amount of your entire order.
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Can I return a product?

  • If you are ever less than completely satisfied with a product purchased from, you may return it for a replacement (if the item is still available) or a full refund. Sale merchandise must be returned within 30 days.
  • Lenox will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, is a duplicate of a product already ordered and received, or is not the product that was ordered. Simply call Customer Service at 1-800-223-4311, Mon-Fri 8:30am - 11pm ET, Sat 8:30am - 4:30pm and request a postage-paid return label.
  • You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.
  • Lenox Returns
    16507 Hunters Green Parkway
    Hagerstown, Maryland 21740
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When will my personalized order ship?

  • The personalization process can take up to two weeks. Once the item is completed, allow an average of 5 - 7 business days for delivery.
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Can my personalized order be expedited?

  • You may select UPS 2nd day or Next Day shipping methods; however, the two-week processing time to personalize your order cannot be expedited.
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*Offer applies to standard shipping rates only.