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Orders

How do I review or change an order?

  • Simply click the Basket icon, "View Basket" or the link above them. You can remove an item or change the quantity. You also can change or remove items during checkout.
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Can I buy products sold on Lenox.com without ordering online?

  • Yes, but the easiest and fastest way to order is online. Also rest assured that the Lenox website meets the highest standards of safety and security. Our Secure Shopping statement explains our Safe Shopping Guarantee and other security topics. However, you may also order by:
  • Mail: Send your order to: Lenox Customer Service, Lenox P.O. Box 2006, Bristol, PA 19007-0806
  • Fax: (267) 525-5649
  • Phone: Call 1-800-223-4311, 8:30am - 5pm ET Monday - Friday
  • When you order, be sure to:
  • Specify that this is an Internet order.
  • List item(s), item number(s), and quantity of each.
  • Specify your billing address, including street address, city, state, and zip code (provide apartment number if applicable).
  • If your shipping address is different from your billing address, please provide a separate ship-to address including street address, city, state, and zip code (again, provide apartment number if applicable).
  • Specify your email address and telephone number.
  • If you would like to charge your order over the phone, please have your credit card handy.
  • Note: Whether you place your Lenox.com order online, or via mail, fax or phone, you must pay in full before your order can be shipped.
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Can I order a gift certificate?

  • Yes - you can order an e-Gift Certificate for use at Lenox.com here.
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Can you hold an order for me?

  • Because we cannot guarantee that product inventory will be available at a later date, we do not hold orders. However, you are able to order products on our site with a future available date. Please note that the available date indicates the date an item is expected to be in stock; it's not necessarily the date when the item can be shipped.
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Can I order from outside the U.S.?

  • For additional information about international distribution and purchase of Lenox products, contact us via email at Lenox@Lenox.com, or call 1-800-223-4311, 8:30am - 5pm ET Monday - Friday.
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How do I know you received my Lenox.com order?

  • You'll receive a sequence of messages from us:
  • An on-screen order confirmation immediately after you place your order
  • An order confirmation by email within one hour, confirming order quantity, item description(s), total cost of your purchase including shipping fees and applicable sales tax, as well as your customer number
  • A final shipping confirmation by email that will notify you that your order has been shipped
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How do I track my online, phone/fax or mail order?

  • To check the status at any time, go to Order Status, accessible from the top of any page. Please allow up to five days for tracking of orders sent via Standard Shipping.
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Can I return a product?

  • If you are ever less than completely satisfied with a product purchased online or via phone/fax or mail, you may return it for a replacement (if the item is still available) or a full refund.
  • Lenox will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, is a duplicate of a product already ordered and received, or is not the product that was ordered. Simply call Customer Service at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday and request a postage-paid return label.
  • You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.
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Where do I return a product?

  • If you purchased a product from a retail store, please contact the store where you made the purchase.
  • If you purchased a product online or via phone/fax or mail, you may return the item by U.S. mail to:
  • Attention: Customer Service/Return Lenox
  • 900 Wheeler Way
  • Langhorne, PA 19047
  • When returning the product, we suggest you obtain a receipt for your own records, in the event the product fails to reach us. Also, please be sure to include the return card that came with your original order indicating the reason for your return and whether you would like to receive a replacement or a refund. If you do not have the return information card, please write your customer number, full name, address, and replacement/refund preference on a piece of paper and include it with your shipment. In addition, we need the full name and address of the original purchaser. If you have additional questions, email Customer Service at Lenox@Lenox.com.
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How will I be credited for a Lenox.com return?

  • Your credit card will be credited for the amount paid.
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How do I cancel an order?

  • You can cancel before or after checkout:
  • BEFORE. Simply click "Remove" to clear any item from your shopping basket.
  • AFTER. If you change your mind after placing your order online, you may be able to cancel your order if the item hasn't been shipped yet. To do so, either:
  • Email us at Lenox@Lenox.com (include your name, address, and email address); or
  • Call Customer Service at 1-800-223-4311, 8:30am - 5pm ET Monday - Friday
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How will I be credited for return of an item purchased via phone/fax or mail?

  • You will be refunded the full amount including shipping/handling charges, in the manner in which you paid. If you paid by check, you will receive a refund check. If you paid by credit card, your credit card account will be credited for the full amount.
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*Enter appropriate code at checkout to redeem offer.