Privacy Policy

Last Updated on March 2022

Protecting your privacy is important to Lenox Corporation ("Lenox"). Lenox markets and sells products under the LENOX, ONEIDA, HAMPTON FORGE and REED & BARTON brand names. This Privacy Policy (the "Policy") describes how we collect, share and secure information provided by you on our website Lenox.com and any other website that is own, licensed, or operated by Lenox or a Lenox Brand (collective, a "Website").

By visiting our Website, submitting information and/or purchasing any products, you agree to let us collect and use your Personal Information as described in this Privacy Policy. This Privacy Policy also sets forth your rights, liabilities, and responsibilities with such Personal Information Therefore, before you provide us with any Personal Information, you should read through this Privacy Policy in its entirety and understand its terms. If you do not agree to this Privacy Policy, then you must not use our Website or provide us with Personal Information whatsoever. We may update this Privacy Policy from time to time, so please check it occasionally. This Privacy Policy is incorporated into, made subject to and is governed by, that our Terms and Conditions ("Terms") by and between us and you ("you"). For the avoidance of doubt, any dispute arising from our collection and use of personal information with be adjudicated in accordance with the terms and conditions set forth in the Terms, including the provisions governing Arbitration, Class-Action Waiver and Jury Waiver.

This Website is not intended to sell or ship products to customers outside of the United States. If you wish to do so, please visit one of our authorized resellers.

This Privacy Policy applies to Personal Information that Lenox receives during its business operations as a “data controller” - which means we determine the purpose and means of processing such Personal Information. For purposes of this Privacy Policy, the term “Personal Information” means any information that, alone or in conjunction with other information or data, identifies or is linked to a particular individual, household, or device and that is subject to, or otherwise afforded protection under, a data protection law, statute, or regulation. The term “Personal Information” does not include anonymized or de-identified data that is not attributable to a particular individual, household, or device and that is not otherwise subject to a data protection law, statute, or regulation. Lenox may anonymize or de-identify Personal Information, and such data is not subject to this Privacy Policy, and Lenox may use such data for any purpose.

I. Information We Collect
There are three general categories of information we collect: information you voluntarily provide, information we obtain when you use our Website  and information we collect through third parties or public sources.

A. Information You Voluntarily Provide
When you interact with us, we collect information that you voluntarily share with us. For example, you may give us your personally identifiable information, which includes, but is not limited to, identifiers such as your name, username and password, address (postal and email), telephone number (“Personal Information”) by filling in forms or by corresponding with us by post (e.g.., product reviews, ratings, feedback), phone, email or otherwise. When you communicate with us, we will collect whatever information you volunteer. You should therefore not send messages or share content that you do not want us to see, save or share.

B. Information We Get When You Use Our Website or Services
When you use our Website, we collect information about you and your use of the Website. For example, we collect the following types of information when you use our Website or services:

• Personal Information

We may collect certain Personal Information when you use our Website, place an order or provide information to us, such as when you create an account, fill out registration forms, visit our retail stores, register for our Lenox Replacement Promise, enter a contest or marketing event, sign up for a catalog, or otherwise contact us. The information we may collect includes the following information: name, address, email phone number, and credit card information. While we provide our consumers the convenience of purchasing products through a credit card, we do not take possession of our consumers’ credit card information. Rather, that information is provided directly to a third party service provider for processing. Accordingly, the Personal Information retained by Lenox does not include consumers’ credit card information or number.

If you register for our Lenox Replacement Promise you also have the option of providing your birthday and wedding date as well as registered products. If you use our "Email to a Friend" feature, the name and email address information requested will be used only to generate that email. It will not be used for any other purpose.

We collect and retain records of the products you purchased, obtained, or considered, or your other purchasing or consuming histories or tendencies with respect to our products, Website, and services. We also collect information with respect to your marketing preferences and your subscriptions to our publications and alerts.

• Usage Information and System Information; Cookies

When you access and use the Website, we automatically collect details of your access to and use of the Website, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Website (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. Our Website may collect “diagnostic” data related to your use of the Website, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics.

• Information Collected by Cookies and Other Technologies

We may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. If you remove or reject cookies, it could affect the availability and functionality of our Website. For more information about our use of cookies, please visit our Cookie Policy, which is incorporated into, and forms an integral part of, this Privacy Policy

• Information We Get From Other Sources

We may from time to time, supplement the information we collect about you with outside records from third parties, such as publicly available databases, social networking providers, advertising companies, our service providers, and third-party references. For example, we may also receive technical data from analytics providers such as Google Analytics.


II. What We Do With Your Information
We will use information provided by you or collected consistent with this Privacy Policy for the business purposes of personalizing your experience, enhancing our products, Website, and services, complying with and protecting our legal and contractual obligations and rights, carrying out marketing communications, providing information about our policies, enforcing our policies and/or otherwise carrying out our business. Specifically, we may use your information for the following purposes:

• Personalize Your Experience and Enhance Our Products, Website, and Services

    • Provide you with information regarding our products, Websites, and services or to respond to your requests.
    • Process and complete transactions, and send you related information, including purchase confirmations and invoices.

    • Personalize content and experiences. Optimize, improve, deliver, maintain, and protect our, products, Websites, services and operations.

    • Monitor and analyze trends and usage.
    • Enhance the safety and security of our products, Website, and services.
    • Verify your identity and prevent fraud or other unauthorized or illegal activity.
    • Use information we’ve collected from cookies and other technology to enhance our products, Websites, and services and your experience with them.
• Marketing Communications
We use Personal Information that you provide to facilitate our marketing activities. You can manage your email marketing preferences from us by accessing the "unsubscribe" options included in email messages. If you have any difficulty managing your communication preferences, please contact us via the contact information provided below.
    • Email marketing: Periodic email communications from us about products sold or marketed by Lenox, shipping discounts, or special offers.
    • Telemarketing/SMS marketing: Informing you via telephone about products sold or marketed by Lenox, shipping discounts, or special offers, unless otherwise prohibited by Federal and State "Do-Not-Call" or similar laws. Please review our Terms for more information about the Mobile Messaging/SMS Program
    • Product offer mailings: Postal mail about products sold or marketed by Lenox, including product brochures and special collector mailings.
    • Catalog mailings: Consists of postal mail of Lenox catalogs, which may include shipping discounts or special offers.
    • Company-owned store mailings: Postal mail about product offerings from Lenox retail stores.
    • Additional Lenox mailings: Postal mail about other Lenox news, including, but not limited to, information about Lenox retail accounts and Lenox-sponsored sweepstakes, contests, and bridal and other events.

• Policy Information and Enforcement

    • Send you information about features on our website or changes to our policies.
    • Enforce our Terms and Conditions and other usage policies.
    • Detect, investigate and prevent activities that may violate our policies or be illegal.

• Aggregating Your Information
We may combine the information you submit with other information we have collected from you, whether on or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, publicly available information sources and other third-party information providers, as discussed above.

• Consent; Other Purposes
We may collect and use your Personal Information for any other purpose for which we obtain your consent. For the avoidance of doubt, you hereby agree that Lenox may contact you via any means, including SMS/text message and email, to furnish you information regarding a product order, shipping status, warranty-related information, and similar data and information pertaining to a commercial transaction


III. Sharing Your Information
We share your information only as set forth in this Privacy Policy.

  • Lenox Affiliates and Other Brands
    We share personal information with affiliates and subsidiaries of Lenox, including operators of Lenox brands (Lenox, Oneida, Hampton Forge, Reed & Barton). These organizations may use such personal information for the same business purposes set forth herein.

  • Third Parties
    We may use third-party vendors to perform certain services on behalf of us, such as hosting our Website, designing and/or operating Website and functionality, payment processing, advertising, tracking Website activities and analytics, or performing other administrative services.

  • Business Transactions
    In the event that we, or any portion of our assets, are acquired or we undergo another transaction in our business, your information may be transferred to the acquiring company or other entity surviving such transaction. Similarly, we may disclose your personal information to the extent reasonably necessary to proceed with the negotiation or with the completion of a merger, acquisition, divestiture or sale of all or a portion of our business or assets.

  • Law Enforcement
    We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property, or safety of us or another person.

  • Legal Process
    Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

 

IV. Third Parties & Links To Third Party Sites; Social Media
Our website may contain content that is supplied by a third party. We are not responsible for the data collection and privacy practices employed by third parties or their services. These third-party owners may have their own terms of service, privacy policies or other policies. Be sure to review any available policies before submitting personally identifiable information to a third-party application or otherwise interacting with it and exercise caution in connection with these applications. We have no control over, and cannot and do not assume responsibility for, the content, privacy policies or practices of such websites or the companies that own them. 

We may engage with you on various social media platforms (e.g., Facebook, Twitter, Pinterest, Instagram). If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Your use of a social media platform is subject to the policies and terms of the relevant social media platform. Certain social media platforms may also automatically provide us with your personal information, the information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set. Our Website may include social media features and widgets (e.g., the “Facebook Like” button, the “Share This” button) or interactive mini-programs. These features may collect your IP address and which Website page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them.

V. Security; Retention; Localization

We seek to use reasonable administrative, technical, and physical safeguards designed to protect personally identifiable information under our control. For information on how we protect your privacy when you order our products online, see the Secure Shopping section above. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable and, therefore, we cannot guarantee that your information will remain secure.  MOREOVER, WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL INFORMATION YOU TRANSMIT TO THE SITE AND/OR THE SERVICES OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL INFORMATION AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT CAUSED BY A THIRD PARTY THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL INFORMATION. The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a username and password to access our Website, you are responsible for maintaining the security and confidentiality of those credentials and not revealing them to others. You must contact us immediately if you have reason to believe that your username or password to our Website has been compromised. You acknowledge and agree that we may contact you via email or other electronic communications in the event we are legally required to notify you of a data security incident or event related to your Personal Information.

 

When registering an account, it is your responsibility to choose an account password that is difficult for others to guess, preferably a password you do not use on any other website or account, and never reveal it to anyone else. If you use a shared or public computer, DO NOT choose to have your login ID or password remembered and log out of your account completely every time you leave the computer. Also, please verify that your web browser has a secure connection to the Website before entering any personally identifying information and avoid including personally identifying information in e-mails to us (particularly credit card or banking information).

All information will be stored for as long as your account is active or as needed to provide you services and to maintain a record of your transaction(s) and progress for reporting purposes. We will retain and use your information as necessary to comply with and protect our legal and contractual obligations and rights, to resolve disputes and to enforce our agreements. We may also retain your information in an anonymized form for analysis, research, and marketing purposes.

Lenox is based in the United States and the personal information that we collect and process is retained and stored in the United States. Lenox uses service providers that store personal information on our behalf in the United States and in other third countries. Please be aware that the United States, and these other third countries, may not provide the same level of protection of personal information as in your country, state, or other jurisdiction of residence or nationality, and when transferred to the United States or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby consent to your personal information being transferred to, and stored in, the United States and in such other third countries.
VI. Children
Our Website is not directed to children under 16 years of age and we do not provide intend to provide our goods or services to children, or knowingly collect or solicit personal information from children under 16 years of age.

VII. Changes To This Policy  

We may, in our sole discretion, update this Privacy Policy periodically without prior notice to you to reflect changes in our information practices or with respect to applicable laws. We will post the updated version on our Websites and indicate at the top of the Privacy Policy when it was last updated.

Please revisit this page periodically to stay aware of any changes to this Privacy Policy. In the event that the modifications materially alter your rights or obligations hereunder we will make commercially reasonable efforts to notify you of the change. For example, we will change the “Last Updated” date to provide evidence with the Privacy Policy has changed. It is your responsibility to review this Privacy Policy to see if changes have been made. Our amended Privacy Policy will automatically take effect upon the date that an update is published. If you do not agree with any changes to the Privacy Policy, you should cease using our Website and services. Your continued use of our Website and services after the revised or updated Privacy Policy has become effective indicates that you have read, understood and agreed to the then-current version of the Privacy Policy.

VIII. Publicly Posted Information; Product Reviews

The Website may provide you with the ability to submit a comment on, provide an opinion about, rate, or otherwise discuss our products, Website, and services (a “Product Review”) or provide other information (“Feedback”) may be posted to a publicly available portion of the Website. Any information or content you post in a Product Review or in your Feedback will be available to other users of the Website (and our social media platforms) and may be retrievable by third-party search engines, and third parties may also be able to download or share your Product Review and Feedback to social media websites or elsewhere. We recommend that you guard your privacy and anonymity and not upload any information in your Product Review and Feedback that you wish to remain confidential. Any third party with access to your information via the Website will be permitted to use the information in the same manner as if you submitted the information directly to that third party. Publicly posting any information on the Website is entirely voluntary on your part and we recommend you carefully consider the information you choose to make publicly available.

IX. Your Responsibilities

You are permitted, and hereby agree, to only provide Personal Information to Lenox if such Personal Information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon a person’s data privacy rights or privileges. IF YOU PROVIDE PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO LENOX, YOU EXPRESSLY REPRESENT AND WARRANT TO LENOX THAT YOU HAVE THE FULL RIGHT AND AUTHORITY TO PROVIDE LENOX WITH SUCH PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) AND THAT LENOX’S USE AND PROCESSING OF SUCH PERSONAL INFORMATION AS SET FORTH HEREIN WILL NOT VIOLATE ANY PERSON’S RIGHTS OR PRIVILEGES, INCLUDING RIGHTS TO PRIVACY. YOU HEREBY AGREE TO FULLY AND COMPLETELY INDEMNIFY LENOX FOR ANY CLAIMS, HARM, OR DAMAGES THAT MAY ARISE FROM YOUR PROVISION OF PERSONAL INFORMATION (INCLUDING PERSONAL INFORMATION CONCERNING A THIRD PARTY) TO LENOX.

X. How To Be Removed from Our Marketing Lists 

  • How To Be Removed From Our Lists
    You have the right to opt-out of receiving email marketing communications from us. If you would like to be removed from Lenox marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)

    To remove yourself from any Lenox marketing communications lists, click the "Unsubscribe" link in the bottom disclaimer of any of our emails.

    Or, you may do one of the following options. Please make sure to supply your name, email address, mailing address and phone number, if using any of these methods: 
    • Sending email to us at info@Lenox.com and indicating your preferences

    • Calling Customer Service at 1-800-223-4311, 8:30 a.m.–8 p.m. ET Monday-Friday and 8:30 a.m.-4:30 p.m. ET on Saturday.

    • Writing to us at Lenox Customer Service, Lenox P.O. Box 735, Bristol, PA 19007-0806 and indicating your preferences

    • Using our Live Chat feature to chat online with a Customer Service representative (available 8:30 a.m.-8 p.m. ET Monday-Friday and 8:30 a.m.- 4:30 p.m. on Saturday). 

    Once you have set your communications preferences, you may change them by using any of the above methods.

    Lenox reserves the right to contact its customers in order to properly and effectively service pending transactions and to address any concerns or requests of a Customer Service nature. For example, if you purchase directly from Lenox.com you will receive transaction-specific order confirmation and shipment confirmation email messages regardless of your email marketing communications preference.

    • Reviewing/Modifying Your Account Information
      If you have a free Lenox.com account and would like to modify your information, such as your primary billing or mailing address, go to "My Account," log in, then click "Account Details” and “Edit”. Make your changes, then click "Update Account".

      Or you may contact Customer Service to review or change your personal information. If it is incorrect in any way or if you would like to have part or all of it removed, contact our Customer Service department (see below).

    XI. Contacting Us
    There are many ways to contact us:
      • Sending email to us at info@lenox.com. You can expect to receive a response from Customer Service within 24 hours (Monday through Friday) of sending your email.

      • Calling Customer Service at 1-800-223-4311, 8:30 a.m. – 8 p.m. ET Monday – Friday and 8:30 a.m. - 4:30 p.m. ET on Saturday.

      • Writing to us at Lenox Customer Service, Lenox P.O. Box 735, Bristol, PA 19007-0806

      • Using our Live Chat feature to chat online with a Customer Service representative (available 8:30 a.m. – 8 p.m. ET Monday - Friday and 8:30 a.m. - 4:30 p.m. ET on Saturday).

      • Our street address is: 1414 Radcliffe Street, Bristol, PA 19007-5496. Note: Please use our post office address, listed above, when contacting us via mail.

    Lenox welcomes your questions and comments about privacy. Please send your inquiries via email to info@lenox.com. 

    XII. Persons with Disabilities

    Lenox strives to ensure that every person has access to information related to our products, Website, and services, including this Privacy Policy. Please contact us if you would like this Privacy Policy provided in an alternative format, and we will seek to meet your needs.

    XIII. Nevada Privacy Rights 

    Lenox does not currently conduct “sales” of personal information for purposes of Nevada law. Notwithstanding the foregoing, Nevada residents may submit a request directing us to not sell personal information we maintain about them to third parties who will sell or license their information to others. If you would like to exercise this right, please contact us in accordance with the “Contact Us” section listed above.

    XIV. Additional Privacy Information For California Users 

    The California Consumer Privacy Act of 2018 (“CCPA”) provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

    Please make sure you also consult our general privacy policy above for complete information. 

     

    Access to Specific Information and Data Portability Rights

    You have the right to request that Lenox disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

    • The categories of Personal Information we collected about you.

    • The categories of sources for the Personal Information we collected about you.

    • Our business or commercial purpose for collecting or selling that Personal Information.

    • The categories of third parties with whom we share that Personal Information.

    • The specific pieces of Personal Information we collected about you (also called a data portability request).

    • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
      • sales, identifying the Personal Information categories that each category of recipient purchased; and
      • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained. 

    Deletion Request Rights
    You have the right to request that Lenox delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

    We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    • Complete the transaction for which we collected the Personal Information, provide a good or service that you