FAQs

About Lenox

Q: What are the benefits of becoming a Lenox affiliate?
A: We welcome you to join our affiliate program. By placing links to Lenox.com on your website, you'll enjoy many benefits, including:

  • Earn commissions starting at 9%
  • 30-day referral tracking – that means you get credit for purchases from repeat site visitors
  • 24/7 tracking and reporting through the Commission Junction that’s easy to use
  • Exclusive offers & promotions for coupon/deal sites, loyalty programs, niche publishers and search experts
  • Seasonal performance incentives
  • Catalog with hundreds of products and brands including: Disney, Thomas Blackshear and more
  • Access to a dedicated affiliate management team
  • FREE monthly newsletter with promotions, tips and more


Q:Who should join the Lenox affiliate program?
A: Sites with audiences based in the United States. Sites with customer demographics, similar to Lenox, and shopping, reward/loyalty and charity sites.

Q: Do you have job openings?
A: At Lenox, you have the opportunity to be a part of a company that truly cares about its people and knows that hiring the right talent is key to driving results. We are continually looking for high-caliber employees who will take pride in working for Lenox and upholding its rich heritage. For details on job postings, visit the Work With Us page.

Q: When was Lenox founded and by who?
A: Lenox was founded in 1889 by Walter Scott Lenox and his vision has guided the company to set the highest standards for quality, artistry, and beauty.
For more information about Lenox's history, mission statement, corporate contacts and more, we encourage you to visit the About Us section of our website.

Dinnerware

Q: Do you sell replacement parts for items
A: Unfortunately Lenox does not carry parts for items.
 
Q: Can you provide the current value for a discontinued dinnerware pattern?
A: Unfortunately, Lenox is not involved in the secondary market to provide a current market value. However, we suggest contacting www.replacements.com who buy and sell older Lenox products

Q: What is this tiny mark on the back of my dinnerware?
A: These marks are created by a technique called pin-firing. Some of our dinnerware pieces feature authentic pin marks on the back to showcase their high-quality manufacturing. We pin-fire our dinnerware to give each piece a fully glazed foot. This is a normal characteristic of the technique and is not a flaw, but actually a genuine representation of the quality care given to that piece.
 
Q: Where can I find Platinum Trim China?
A: Lenox offers many different Platinum trimmed dinnerware patterns. Please find our options at the link below: https://www.lenox.com/searchresults?Ntt=platinum&No=0&Rdm=408&Nr=product.active:1&N=&Nrpp=24
 
Q: How do I know if a Lenox pattern I already have is microwave or dishwasher safe?
A: To determine if a pattern is microwave safe, please examine the bottom of your dinnerware. It will state on the bottom of the ware if it is dishwasher and microwave safe. If it does not state dishwasher or microwave safe on the bottom, it is not safe for the dishwasher or microwave. Also on site
 
Q: What is the small blue mark on the back of the fine china I have purchased?
A: Fine china pieces that are hand-inspected will have marks that look like magic marker. These marks, including initials or numbers, are easily removed by using a sponge and warm soapy water over the affected area. "
 
Q: What is the best way to remove scuff/metal marks from plates?
A: Defects in dinnerware typically become apparent within the first days of use however utilitarian marks from years of use (such as metal marks) can build up over time. Stoneware glazes look and feel very smooth; however, the surface is composed of microscopic peaks and valleys. When metal utensils, which are often softer than the glaze, contact the stoneware, tiny metal particles become caught in the microscopic valleys.
Though some users characterize the gray marks as scratches, usually there is no damage to the glaze or the stoneware body. The metal deposits can be removed with a variety of cleansers, including Bon Ami, Soft Scrub, or Bar Keepers Friend.
As all dinnerware manufacturers will attest, metal marks are not considered a product defect and can easily be removed with a porcelain cleanser. You may also read this helpful tip from Good Housekeeping’s Hints from Heloise on cleaning the marks with baking soda:
http://www.goodhousekeeping.com/home/heloise/remove-scratch-stoneware-oct02
Stoneware and Earthenware patterns are more prone to metal marks than china and porcelain.
Lenox recommends when stacking dishes to place a china protector between each plate to protect from the damage the daily sliding can cause. If china protectors are not available a good substitute is clean coffee filters or paper towels.
For full use and care of Lenox Dinnerware, please see our Use and Care Suggestions via the following link:
https://www.lenox.com/pages/lenox-product-use-care
 
Q: Can you microwave melamine?
A: We do not recommend using our melamine products in the microwave.
 
Q: I have Eternal pattern from 20 years ago, is it dishwasher safe ?
A: Our dinnerware patterns were made dishwasher safe in the mid-1960s.
 
Q: What does buy a 3 -piece dinner plate set and get 6 free mean?
A: We offer this special on some of our dinnerware sets. This means that you will be receiving six plates for the price of three. So if you purchase a quantity of one set, you will receive six plates total.
 
Q: Is all your Holiday bakeware oven safe?
A: Our Holiday Bakeware is microwave, oven, and freezer safe. For more information, please visit the Use and Care page on
our website.
 
Q: Is the winter greetings and Holiday Dinnerware patterns dishwasher safe?
A: Yes, both of those patterns are dishwasher-safe. To check if a product is dishwasher safe, Click on DETAILS located to the right below the add to cart option.
 
Q: Do you sell larger dinnerware sets?
A: Most of our dinnerware sets consist of four place settings. However, our largest set contains 28 pieces.
 
Q: Are the fruit/dessert bowls and the square dessert/salad plates in the Winter Greetings pattern still available?
A: If an item is not featured on our website it is currently out of stock and we are not accepting back orders for the item at this time.
 
Q: How can I find the difference between patterns like Tin Can Alley 4 and Tin Can Alley 7?
A: Differences in patterns like Tin Can Alley Four and Tin Can Alley Seven can be found in the item description. Click on the item to access the item description.
 
Q: If a pattern is listed as dishwasher safe on your website but is over 50 years old is it still dishwasher safe?
A: Our dishwasher safe dinnerware patterns were first made dishwasher safe in 1964. However, if you are concerned about the age of the dinnerware we recommend you hand wash the
ware.
 
Q: How do I know if you are getting more products in for a particular pattern, such as the French Perle Groove Butter pattern?
A: All the items we currently feature under a pattern will be listed on our website. French Perle Groove Butter is a new pattern, so we will most likely be featuring new items in the future. Please check back with us at a later time.
 
Q: Do mugs under the same pattern sold individually as opposed to in a place setting have different capacities?
A:Usually they are the same however, they can differ. To determine the capacity or size of an item individually or in a place setting click on details listed below add to cart option for capacity.
 
Q: Does your Fine China ever go on sale?
A: Our promotions run daily and are featured at the top of our home page. They include a code that must be entered at check out. You can also sign up to receive promotions via email. To do this, simply choose Email Sign Up located above the promotion banner at the top of the website.
 
Q: How do I know if a pattern is dishwasher or microwave safe?
A: To determine if an item is microwave or dishwasher safe, you would look at the description of that particular item which is listed under the item details.
 
Q: Where can I find your Winter Greetings dinnerware?
A: Our Winter Greetings pattern is found within our holiday dinnerware selection. By clicking the link above, you can find the winter greetings pattern, and pricing.
 
Q: How do I tell if you still carry a pattern I purchased in 2002?
A: To determine if we still carry a pattern, type the pattern name in the search box at the top right corner of our website.
 
Q: Is your china heat resistant?
A: Never place china in contact with a direct flame or subject it to extreme temperature changes.Placing a silver spoon in the cup or other hollowware will help avoid thermal shock. Serving pieces should be at room temperature before putting hot foods in them.
 
Q: How should I store my china?
A: When stacking fine china for storage, put a cushion between each piece to prevent the surface from being scratched by the piece above it. Keep in an area with sufficient storage space so that the pieces don't touch shelves or other pieces. You can purchase separators and zippered china protectors to store china or simply use napkins, paper towels or coffee filters.
 
Q: How should my china be washed?
A: Harsh heavy-duty detergents, scouring powders, and steel wool pads are abrasive and should never be used on dinnerware. When washing china by hand, place a towel or rubber mat on the bottom of your sink for protection. All Lenox fine china is dishwasher-safe. When washing Lenox china in the dishwasher, use a mild liquid or powder detergent. Load china securely on racks so that the pieces do not touch, and so they won't be dislodged by water action. Ensure that the dishwasher is in good working condition and has no exposed metal racks. Also ensure that metal objects (pots, pans, utensils) do not come in contact with the china. Use a mild wash cycle, and let pieces cool before removing.

Entertaining

Q: I'm interested in entertaining and need some tips. What do you suggest?
A: Lenox is the leading name in home entertaining, offering the widest range of styles relevant to the way Americans entertain today, from casual and intimate gatherings to pull-out-the-stops formal gala occasions. We have a variety of entertaining tips, videos, recipes and more so be sure to check out those specific pages for ideas.

Figurines

Q: What year does the Birthday Train go up to?
A:The Lenox Birthday Train goes up to 7 years old, however, these items are no longer available.


Q: Do you still carry the yearly Birthday Train?
A: This collection has been retired.
 
Q: I noticed that you have figurines specifically for 2016. Do you carry figurines that are exclusive each year?
A: 2016

Flatware

Q: I am looking for storage options for my flatware.
A: Lenox carries Fabric Storage Rolls as well as Flatware Chests to help protect and store your flatware. To view our options, please click on the link below:
https://www.lenox.com/category/2000047?N=1451620256&Nrpp=24&No=0&Nr=product.active:1
 
Q: How do I find my specific Lenox flatware pattern?
A: If you do not know your pattern name, please send photos (front and back) of your flatware and/or dinnerware to our Correspondence Team at our email - info@lenox.com. Our Team will do our best to identify your items.
 
Q: What kind of dish soap should I use on my stainless
flatware?
A: We recommend using a mild detergent to avoid spotting. While your flatware is dishwasher safe, we do however recommend that you do not use any detergents with lemon of citrus. For more use & care tips, please click on the link below:https://www.lenox.com/use-care
 
Q: I need 5 additional soup spoons. Is it possible to order spoons only for a flatware pattern?
A: To find out if you can purchase flatware items individually type the pattern name in the search bar in the top right corner of the website. If the items are not listed separately we do not sell them individually.
 
Q: Does stainless steel flatware need to be washed by hand?
A: Stainless is dishwasher-safe; use a mild detergent to avoid spotting. Loosely load your dishwasher so water circulates freely, and avoid contact with aluminum, other metal objects, and the heating element as high heat can be corrosive. Load the dishwasher with the handles of the forks and spoons pointing down and the knife handles up. NOTE: Although not recommended, hollow-handled knives may be washed in the dishwasher, but hot temperatures may loosen the handles.
When washing by hand, use hot, soapy water; rinse and dry immediately with a soft cloth.
 
Q: What happens if I don't wash my stainless steel flatware right away?
A: Foods can leave acids or oils that may tarnish, so wash stainless promptly after each use. Avoid prolonged soaking, as the corrosive effect of water may cause pitting or staining.
 
Q: My stainless steel flatware is darkened. What can I do?
A: Metal polish can be used to remove the occasional darkening caused by the ingredients in tea, coffee, salad dressings, and vinegar.

General

Q: What is your Customer Service number?
A: Our Customer Service number is 1-800-223-4311.
 
Q: I signed up for Emails. How do I get the 15% off my first order?
A: After registering your email address, you will receive a promotion code via email to receive 15% off your first item.
 
Q: Do you ship to APO AP Boxes for Military families?
A: Yes, we do ship to APO AP Boxes.
 
Q: Where can I find the promotions and sales you offer?
A: Each day, we update our website with promotions and discounts. The promotions we offer are located at the bottom of the page under Today's offers.  If your order qualifies, you would enter the promotion code in the promotion code box during the checkout process.
 
Q: Once an order is submitted, can I make any changes to it?
A: Our apologies. As noted online we are unable to cancel or make any changes to an order. Due to our Live Order system, once the submit button is pressed the order is electronically processed and sent for processing and fulfillment.
 
Q: How do I cancel my Christmas ornament subscription?
A: To cancel an annual subscription or membership please call 1-800-223-4311 or email info@lenox.com and we would be happy to process your request for you.
 
Q: How do I care for my Lenox products?
A: For more information on how to care for your specific products, and questions on whether they are dishwasher or microwave safe, can go from freezer to oven, etc., we encourage you to review our Use and Care instructions.
 
Q: Are there any exclusions to your promotions/coupons featured online?
A: Promotions exclude designer Kate Spade New York merchandise.
 
Q: Is there a Lenox store near me?
A: To find the location of the Lenox store closest to you please view our Store Locator at the bottom of our website listed under the Resources column or click on this link: https://www.lenox.com/pages/store-locator
 
Q: Is there anyone that might help me find a discontinued Lenox pattern?
A: For discontinued patterns we recommend searching through secondary marketplaces such as Replacements Ltd or Ebay as they carry many of our patterns that we no longer do.
 
Q: What is your Replacement Program?
A: The Lenox Replacement Promise ensures if you break your Lenox brand dinnerware or coordinating serveware pieces, we will replace it for FREE. The free replacement applies only to Lenox brand dinnerware and coordinating serveware pieces, provided the replacement is available, and only if breakage occurs during normal use or if an item is defective. For more information, visit https://www.lenox.com/pages/replacement-promise
 
Q: How much do you have to spend for free shipping?
A: Lenox offers free standard shipping for orders with a subtotal of $75.00 +. Occasionally, we offer different shipping promotions including free shipping on all orders. If you would like to be notified of free shipping days, we suggest clicking Email Sign Up located at the top of our page.
 
Q: Can you provide the purchase cost of a dinner set we received in 1980 and if the value increased?
A: Since we are not involved in the secondary market, we are unable to offer information on the current market value. You may want to contact www.Replacements.com (1-800-737-5223) or www.Ebay.com to determine the current selling price. You may also want to try an Antiquities dealer in your area
 
Q: The promocode states it is sitewide, but it is not applying it towards Kate Spade items. Can you please explain ?
A: We are sorry. Unfortunately, designer items such as Kate Spade are not eligible for promotions as is stated upon review of your cart during checkout.
 
Q: How do I know if a pattern will be discontinued soon?
A: Lenox reviews all items on a yearly basis. While we strive to keep them active for as long as possible, if the sales decline there is sometimes a need to phase them out.
 
Q: How do I register a product online?
A: To register online for The Lenox Replacement Promise, scroll to the bottom of our website and click Replacement Promise at the bottom left corner.

 
Q: How do I join an annual subscription or membership for an ornament?
A: To enroll in an annual subscription or membership, please call 1-800-223-4311 and a representative would be happy to assist you. When you enroll you are guaranteed the annual item you have subscribed to each year and the priced is set at your first year of enrollment.
 
Q: How do I cancel my subscription or membership for an annual ornament or figurine?
A: To cancel your subscription or membership to an annual item please call 1-800-223-4311 and or send an email to info@lenox.com and a representative would be happy to assist you.
 
Q: Can I change my email address on my Lenox account?
A: Unfortunately, your email address can not be changed on your online account. Your username log-in is your email address, and this is how your account was created. You would need to click on Create Account and create a new account with your updated email address as your username.
 
Q: How do I register my new Lenox purchase for the warranty program?
A: To register online for The Lenox Replacement Promise, scroll to the bottom of our website and click Replacement Promise at the bottom left corner.
 
Q: How do I add a gift card?
A: Lenox gift cards cannot be used online. Lenox gift cards are only valid at Lenox Outlet Stores. Please click here to view our Lenox Outlet locations.
 
Q: How do I order custom dinnerware for my business?
A: Please send all inquiries via email to info@lenox.com and a representative will be happy to assist you.
 
Q: Will the butter warmer work on an induction cook top?
A: Yes, the Butter Warmer will work on an induction cooktop.
 
Q: Can I use more than one promotion code on my order?
A: Unfortunately you can only use one promotion per order.
 
Q: Do you sell wholesale?
A: Yes, for all wholesale orders and inquiries please contact our customer service department at 800-971-7709 or email and a representative will be happy to assist you: https://www.lenox.com/pages/contact-us
 
Q: Why was my backorder cancelled?
A: Your order may have been cancelled due to lack of inventory.
 
Q: Can all Lenox products be personalized?
A: Only items with the word personalized in the beginning of the title are eligible for personalization. We also have a tab along the top of our website where you can filter and view just personalized items.
 
Q: Can you identify a discontinued flatware pattern with photos?
A: All photos can be emailed to info@lenox.com for possible identification.
 
Q: What products do you sell that are made in the USA?
A: All of our fine china and bone china products are made in the US.
 
Q: What is the lead content level in your products?
A: We want to assure you that the safety of our customers is very important to us. We have checked with our design team and all items pass both the Prop 65 and FDA regulations for lead extraction for food contact items. Our products are government tested annually and we assure you that our products test far below the stringent lead limits set by the Federal Food and Drug Administration and Tableware Safety Program standards.
 
Q: Where can I find the diameter/size of a product?
A: When you are viewing one of our products, please click on the Details tab which is located to the right of the product. Under this, you will find the size, diameter, etc. of the item. We also suggest clicking on Product Q & A for more information.
 
Q: How do I request a catalog?
A: To request a catalog, please follow the link below: https://www.lenox.com/pages/request-a-catalog  After submitting the form, we ask to allow 5-7 business days for delivery.
 
Q: Is there an easier way to remove the label from the new flatware and dinnerware set I've purchased?
A: We recommend to soak the items in warm soapy water and then use a paste of baking soda and water to remove the adhesive.
 
Q: I used to have an annual subscription, how do I sign up again?
A: To enroll in an automatic annual subscription please contact us at 1-800-223-4311 or info@lenox.com and we would happy to assist you.
 
Q: I think I accidentally placed my order twice. What do I do?
A: If you think you may have duplicated your order by accident, please contact us at 1-800-223-4311 or info@lenox.com.
 
Q: Is your website secure?
A: We guarantee that every Lenox.com transaction you make will be 100% safe. To learn more regarding our Secure Shopping, please click on the link below: https://www.lenox.com/secure-shopping
 
Q: Is there an extra charge to personalize an item?
A: Yes as of November 1, 2018. It's $4.95 per ornament and $9.95 for all other personalized items.
 
Q: Can I order an online product by phone?
A: Yes, you can place an order by phone by calling 1-800-223-4311.
 
Q: Do you buy back Lenox China or can tell me what it's worth?
A: Since we are not involved in the secondary market, we are unable to offer information on the current market value. You may want to contact www.Replacements.com (1-800-737-5223) or www.Ebay.com to determine the current selling price. You may also want to try an Antiquities dealer in your area.
 
Q: I placed an order and did not receive an email confirmation.
A: Once you place your order you will receive an email confirmation within the hour. When your order ships you will receive an email providing you with the
tracking information
 
Q: Do items come boxed?
A: Yes, all of our items arrive in a Lenox gift box.
 
Q: How do we mark who the gift is for?
A: We are sorry. Unfortunately, items in a package cannot be individually marked. However, you can add a general gift message to the order as part of the gift wrapping selection.
 
Q: How do I tell the size of an item?
A: To determine the size of an item or other information, click Details Which is located under the Add to Bag button.
 
Q: I noticed you only sell products that are precisely perfect. I was wondering what happens to items that might be slightly damaged?
A: When it comes to items that may be imperfect, we often sell them in our Lenox outlet stores. To locate your closest outlet store, check out the store locator on our website.
 
Q: Can I order online and pickup at a store?
A: We are sorry. Unfortunately, we do not have the option to order online and pick up at one of our stores.
 
Q: Do you ship to Canada? If so, please tell me how to complete my order.
A: Thank you for your interest in our company and products; however, we regret to inform you that we are unable to accommodate your request to ship outside of the United States.
Due to customs regulations, shipping and insurance costs, and international banking regulations, we are unable to accept or ship orders outside of the United States.
 
Q: Where do I find a promotion code for an item?
A: Our promotions run daily and are featured at the top of our home page. They include a code that must be entered at check out. You can also sign up to receive promotions via email. To do this, simply choose Email Sign Up located above the promotion banner at the top of the website.
 
Q: Can you price match a product?
A: We are sorry. Unfortunately, we are unable to price match a product.
 
Q: How do I know if I can purchase other pieces under a pattern to complete the set, like serving dishes, glassware, platters, dessert plates?
A: To see if we carry other pieces under a certain pattern, type the name of the pattern in the search box at the top right corner of the website.
 
Q: Do you have military discount ?
A: We are sorry. Unfortunately, we do not offer a military discount. However, each day we feature a new promotion that appears on the top banner of our homepage. You can also sign up to receive promotional discounts via email.
 
Q: I have a catalog that has a different price for an item than the price online. How do I get the catalog price?
A: The prices in our catalog may not always match our prices online. Some prices are catalog or web exclusive. If you are attempting to place an order online and have a catalog that features a difference price please place your order by mail or by phone.
 
Q: If an item is not on your wesbite, do you no longer carry it?
A: If an item is not currently featured on our website we may no longer carry the item or we do not have the product available at this time.
 
Q: How do I know when a promotion expires?
A: Each day we feature a new promotion that appears on the top banner of our homepage.Typically they are valid for 24 hours. You can also sign up to receive promotional discounts via email.
 
Q: I am looking for a product from last year’s catalog. Do you have it in stock?
A: All the items we currently have in stock are featured on our website www.lenox.com.
 
Q: How can I discontinue receiving your catalogs and mailings?
A: Please email us your full name and address to answers@lenox.com and we will remove you from the mailing list. Since our promotional mailings are printed and prepared in advance by an outside mailing house, please allow sixty to ninety days for the deletion to take effect.
 
Q: Do you accept bonus coupons or discounts from Lenox company-owned stores online?
A: These discounts are only valid at Lenox-owned stores. To find a store near you, refer to the Lenox Store Locator.
 
Q: How do I search for a product?
A: If you're looking for a particular product or type of product, enter a word, phrase, or item number by clicking on the magnifying glass located at the upper-right corner of the screen and typing your search value in - the site will return all matching products. You can also browse our product assortment using the category links at the top of the page
 
Q: What if my item breaks?
A: You may replace your item through the Lenox Replacement Promise program. For more information, visit www.lenox.com/pages/replacement-promise

Gifts

Q: How do I select gift-wrap?
A: Many of our products have the option for gift-wrap. Once you have selected your items and added them to your shopping cart, you must click the shopping cart icon located at the top right-hand corner of the screen. After clicking this, you will see a listing of everything currently in your cart, and will have an option to + Add Gift Wrap

Q: Do you have gifts for a communion or baptism?
A: Yes, we do feature a variety of communion and baptism gifts.
Please click the link below to view the items: https://www.lenox.com/communion-baptism-gifts/category/3000369?N=5