Lenox Product - Use & Care

FINE CHINA

We make our fine china to be used—most importantly—enjoyed. With ordinary care, you can expect a lifetime of use from your Lenox china. Here are some helpful suggestions:

  • Never place china in contact with a direct flame or subject it to extreme temperature changes.
  • Harsh, heavy-duty detergents, scouring powders and steel wool pads are abrasive and should never be used on dinnerware.
  • All Lenox fine china is dishwasher-safe. When washing your china in the dishwasher, use a mild liquid or powder detergent. Load china securely on racks so that the pieces do not touch and to protect from being dislodged by water action. Ensure that metal objects (pots, pans, utensils) do not come in contact with the china. Use a mild wash cycle and let pieces cool before removing.
  • Serving pieces should be at room temperature before putting hot foods in them.
  • Metal marks: Occasionally, dark streaks may be found on the surface of your china from contact with kitchen utensils, aluminum foil trays or other metal objects. Apply a small amount of a gentle, non-abrasive cleanser, using a soft, wet cloth or sponge.
  • Stains From Coffee, Tea, Etc.: Stains can result from allowing coffee, tea or certain foods to stand on china. If possible, rinse promptly after use. Should stains develop, we recommend the following:
    • Apply a non-abrasive cleanser with a sponge or cloth, rubbing gently.
    • Or you can make a solution of 1 part chlorine bleach to 8 parts water. Allow stained pieces to soak in the solution for approximately one hour, then wash, rinse and dry.

BANDED CHINA (GOLD & PLATINUM)

  • Never place gold- or platinum-banded china in a microwave, unless the pattern is specified as having microwave-safe gold.
  • Tarnish (discoloration) of banding can be caused in many ways: hard water with a high iron and/or manganese content, rust in interior plumbing or dishwasher parts or contact with chemicals or chemical fumes in the environment. To remove discoloration of gilding:
    • Rub gently with a non-abrasive cleanser. This should easily remove surface spots in a few seconds. Excessive rubbing is unnecessary and may cause damage.
    • Rinse thoroughly.

STONEWARE

  • Lenox stoneware is dishwasher-, microwave- and freezer-to-oven-to-table-safe. It is suggested to allow pieces to cool before removing from the dishwasher, as they are prone to chip when hot.

 EARTHENWARE

Earthenware is a ceramic body that offers a wide variety of beautifully sculpted and decorated designs. With simple care, your Lenox earthenware item will provide years of beauty and enjoyment. To ensure proper care of your Lenox earthenware, we recommend you follow these easy care instructions:

  • Lenox earthenware is hand wash only.
  • Do not immerse glazed earthenware in water while the dish is still hot.
  • Do not allow your earthenware to soak in water.
  • Use of rubber or wooden utensils is recommended for glazed earthenware baking dishes.

 18/10 STAINLESS STEEL

We craft our flatware of the highest quality 18/10 stainless steel, so that our flatware sets bring years of enjoyment. 18/10 stainless steel is high quality, maintenance-free and features stain-resistant finishes. These are among the reasons 18/10 stainless steel has become the most popular option when choosing flatware. Here are some care tips to follow:

  • Wash your flatware promptly after each use. Foods can leave acids or oils that may tarnish. Avoid prolonged soaking, as the corrosive effect of water may cause pitting or staining.
  • 18/10 stainless steel is dishwasher-safe. Use a mild detergent to avoid spotting. Loosely load your dishwasher so water circulates freely and avoid contact with aluminum, other metal objects and the heating element, as high heat can be corrosive. Load the dishwasher with the handles of the forks and spoons pointing down and the knife handles up.
  • When washing by hand, use hot, soapy water. Rinse and dry immediately with a soft cloth.
  • Metal polish can be used to remove the occasional darkening caused by the ingredients in tea, coffee, salad dressings and vinegar.

STERLING & SILVERPLATE

With just a little extra care, you can enjoy your sterling and silver-plated pieces for years to come. Sterling, when properly used and cared for, improves with time. A soft patina develops from the blending of thousands of microscopic scratches on the silver surface that gives each piece an elegant satin shine. By using silver often and rotating pieces to ensure even wear, you enhance its luster and value. Here are some care tips to follow:

  • Wash silverware promptly after using. Foods like eggs, mayonnaise and vinegar can stain sterling and permanently damage silverplate if left on the pieces as little as an hour.
  • The best method is washing by hand. Use a mild dishwashing liquid in hot water, rinse in hot water and dry each piece immediately with a soft cloth to prevent water spots. Put away when cool.
  • Weighted pieces with filled bases, such as candlesticks and compotes, should never be immersed in water. To clean, polish by hand.
  • Sterling and silverplate that is not used regularly should be stored in a silver chest or drawer lined with a tarnish-preventive cloth or in a felt bag.
  • Sterling silver should be polished occasionally with a non-abrasive polish or liquid to restore its brilliant luster and keep it tarnish-free for months. Dips and solutions are not recommended as they may remove the oxidation that can enhance the detail of the pattern.

SILVER-PLATED COLLECTIBLES

  • Silver-plated pieces should be cleaned with the same care as solid metals. If there is no tarnish present, clean with a phosphate-free detergent. Most polishes and cleaners can be found in your local hardware store, department store or pharmacy. Note: Polishes that require rinsing are less abrasive because they use a liquid to suspend the polishing ingredients. If you use this type of polish, dry the piece immediately with a cotton towel to avoid spotting. Don't use polishes that have dried up as the abrasive particles are now much too concentrated and can be harmful.
  • Never use steel wool, scouring pads or toxic dips. To remove dried-on polish, use a wet horsehair brush, cotton ball or toothpick. To avoid fingerprints, wear cotton gloves when handling your silver-plated pieces.

PEWTER

Pewter will not tarnish in the way silver and copper tarnish. Like all metals, pewter does oxidize when exposed to air but, unlike other metals, pewter oxidizes very slowly and evenly. This gentle oxidation means your pewter gradually develops the soft, warm patina that adds to its lasting charm. Pewter is ideal for serving food and beverages, but should not be used for cooking due to its low melting point. Here are a few tips to help you get the most out of your pewter products:

  • After each use, hand wash your pewter with soap and warm water, then follow with a good towel drying.
  • Do not put pewter in the dishwasher.
  • Do not use pewter as a storage container. Always line your pewter with glass or plastic if you intend to use it for plants or flowers.

CRYSTAL

Crystal stemware and serveware pieces can be used for more than special occasions. Heavy cut crystal is durable and can be used frequently. With ordinary care, crystal stemware is a treasure you can enjoy for a lifetime. Lenox crystal stemware includes goblets, iced beverage glasses, highballs, double old fashion as well as flutes and wine glasses.

  • Wash crystal serveware with a mild dish detergent before using with food.
  • Always wash your crystal by hand, using a mild liquid dishwashing detergent and warm water. Avoid scrubbing or use of abrasives. Rinse with warm water and gently pat dry with a soft cloth.
  • Tip: To ensure that your crystal keeps that "brand-new" sparkle forever, add some vinegar to the water when hand washing.
  • Never store Lenox crystal stemware upside down. The lip is the most fragile part of the glass and in time will crack and chip from the weight of the bowl and stem.
  • Always allow air space around each piece of crystal when you store it. Since glass expands in hot temperatures, extra air space eliminates the possibility of the crystal breaking because it has expanded and touched another piece.

BANDED CRYSTAL STEMWARE (GOLD & PLATINUM)

  • Do not put gold- or platinum-banded crystal in the dishwasher.
  • Discoloration: Do not use a soft-scrub cleaner to remove red or other discoloration on the gold band of your crystal stemware. Soft scrubs tend to have abrasives that may remove or scratch the gold edge line.
  • First, clean the stems with a mild detergent. If that does not remove the red color on the gold, try wiping the gold band with a mixture of half vinegar and half water.
  • If the mixture does not work, try removing the tarnish with straight vinegar.
  • Last, try a fine polishing cream. Gently rub the gold area to remove the surface discoloration. Wash stems by hand after removing the discoloration on the gold with a detergent. Note: Do not use lemon. Lemon detergents tend to be more aggressive. Over time, aggressive cleaners can attack even the crystal. When this happens, the crystal can have a hazy or cloudy look.

WOOD

A thin coat of bee's wax protects Lenox wood products from stains. That means your product should not stain unless the spill remains on the wood or is acidic. Wipe stains clean with a damp cloth. To care for fine wood finishes:

  • Occasionally apply another thin coat of bee's wax for protection.
  • Use a soft cloth moistened with lemon oil or lukewarm soap and water.
  • Avoid exposure to direct sunlight, harsh chemical waxes and polishes or glass cleaners.
  • Do not place hot pans on wood.
  • Do not use with rubber-based place mats, which may damage the wood finish.
  • Do not store wood in overly dry or damp environments.

 

SPECIFIC PRODUCTS

TEA KETTLES

  • Prior to first use, you should wash the inside and outer surfaces of the teakettle with hot, soapy water. Then, rinse thoroughly.
  • Never overfill the teakettle as boiling water may be forced out of the spout.
  • Place the teakettle on the stove burner so that the spout is not pointed toward the front of the stove. When boiling water, always point the spout away from you.
  • WARNING! Teakettle handle may become hot during use.
  • Once the water in the teakettle comes to a boil, turn the burner off and allow at least 10-15 seconds before pouring and/or handling the teakettle. ALWAYS use a potholder or oven mitt to remove the teakettle from the stove burner.
  • In pouring from the teakettle, DO NOT tilt the teakettle more than 80 degrees to prevent possible burn injury. Hot steam may escape from the lid of the teakettle if it is tilted more than 80 degrees.

CANDLES & VOTIVES

  • Do not handle a votive while the candle is burning, as the exterior can become quite hot to the touch.
  • Do not leave a lit candle or votive unattended or within the reach of children.
  • If a votive has a lid, do not cover the votive with the lid while a candle is burning inside. If the lid is not removed, it will become exceedingly hot and cause a serious burn if touched.
  • Straighten the candlewick and trim to ¼ inch before lighting.

 MUSIC BOXES

  • Be careful not to overwind a musical movement as permanent damage may result.
  • Turn the key gently clockwise. Make sure it does not reach the point where it will no longer turn.